Essential Job Duties

• System Administration:
• Manage daily operations and maintenance of the NetSuite platform.
• Monitor system performance and troubleshoot issues as they arise.
• Ensure system compliance with company policies and procedures.
• User Support and Training:
• Provide technical support to NetSuite end users across all departments.
• Develop training materials and documentation specific to HHAeXchange processes.
• Manage user roles, permissions, and access controls.
• Over time, develop a deep understanding of internal processes and make recommendations to optimize utilization in accordance with NetSuite best practices.
• Provide regular, proactive updates to internal stakeholders as new releases become available; review release notes and deliver in an executive summary format, ensuring any impacts or improvements are highlighted.
• Customization and Configuration:
• Configure and enhance NetSuite modules to align with changes in business processes.
• Develop and maintain customizations using SuiteScript, SuiteFlow, and SuiteBuilder.
• Create and manage custom fields, records, forms, workflows, and dashboards.
• Data Management:
• Oversee data integrity by implementing regular data audits and validations.
• Manage mass data imports, exports, and data cleansing activities.
• Support external audit and compliance activities as required.
• Integration and Development
• Work with internal teams and third-party vendors to integrate and manage integrations between third-party external applications and NetSuite.
• Ensure integration teams and third-party vendors’ integrations are designed and function within NetSuite governor limits and restrictions to ensure business continuity.
• Reporting and Analytics:
• Develop and maintain saved searches, reports, and KPIs.
• Assist in financial reporting and analysis as needed.
• Customize existing reports, KPIs and dashboards.
• Collaborate with Business Intelligence teams to support external data needs for financial analysis and performance reporting.
• Continuous Improvement:
• Stay updated on NetSuite releases and new functionalities.
• Establish and lead a financial systems governance committee that oversees the NetSuite ecosystem.
• Provide regular, proactive updates to internal stakeholders; review release notes and deliver in an executive summary format.
• Recommend and implement best practices to optimize system usage.
• Implement and lead a change management process.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

•  Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Education:
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field.
• Experience:
• Minimum of 3 years of experience as a NetSuite Administrator.
• Skills:
• Strong knowledge of NetSuite ERP modules, including Financials, AR/AP, and Order Management.
• Prior experience with Zone&Co ZoneBilling suite is a plus.
• Experience with 3rd party financial systems such as Avalara AvaTax, Shopify, Stripe, etc. is a plus.
• Proficient in SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.
• Experience with system integrations and data migration.
• Solid understanding of business processes and accounting principles.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Other Requirements:
• NetSuite Administrator Certification is highly preferred.