Full-Time

Lead Program Manager

TRT/HRT

OpenLoop

OpenLoop

501-1,000 employees

White-label telehealth platform and services

No salary listed

Remote in USA

Remote

Category
Project & Program Management (1)
Required Skills
Data Analysis

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Requirements
  • 7–10+ years of experience owning programs, products, or operating units in healthcare, digital health, health tech, or closely adjacent fields, including at least 3 years setting strategy and owning a roadmap end-to-end.
  • Direct experience in hormone optimization or adjacent longitudinal care models, with ability to build deep fluency, including lab-based eligibility workflows, prescribing pathways, DEA scheduling implications for testosterone, and required clinical monitoring cadence.
  • A track record of strategy ownership rather than execution-only experience.
  • Demonstrated cross-functional leadership.
  • Strong commercial and analytical instincts.
  • Exceptional written communication.
  • Experience building structure in fast-moving environments without allowing documentation, protocols, or clinical and operational rigor to slip.
  • Strong compliance instincts, including rigorous attention to clinical, regulatory, and data-security standards, documentation, escalation pathways, and audit readiness.
Responsibilities
  • Own the multi-quarter TRT/HRT strategy and roadmap, including relevant metrics, strategic bets, sequencing, and adjustments based on market conditions and data.
  • Verify that deliverables align with the strategic plan, escalating, re-scoping, or re-aligning work when necessary.
  • Translate company-level objectives and key results into program-level targets for clinical quality, patient outcomes, client retention, unit economics, and growth velocity.
  • Make build, buy, and partner decisions using data, scenarios, and recommendations.
  • Align Clinical, Product, Engineering, Pharmacy, Revenue Cycle Management, Implementation, Marketing, and Client Success behind a single program direction.
  • Run program reviews with the C-suite and translate complex operational and clinical dynamics into clear decisions and tradeoffs.
  • Guide and prioritize the work of Program Managers supporting the program.
  • Serve as the executive escalation point for major client questions and program-level commitments.
  • Synthesize client feedback, regulatory developments, and competitor activity into roadmap decisions.
  • Partner with Commercial and Client Success to drive program-level commercial outcomes, including sellability, expandability, and retention.

OpenLoop Health provides white-label telehealth infrastructure that lets organizations launch or scale virtual care. Its platform includes a HIPAA-compliant toolkit—electronic health records, scheduling, payments, video visits, and API integrations—plus back-end services like regulatory setup and revenue-cycle management. It relies on a nationwide clinician network across all 50 states to staff and credential care, enabling partners to keep their own brand. Its goal is to make virtual care accessible to organizations of any size by delivering end-to-end virtual care through combined technology, staffing, and operations support.

Company Size

501-1,000

Company Stage

Series A

Total Funding

$26.2M

Headquarters

Des Moines, Iowa

Founded

2020

Get referred to OpenLoop

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 12, 2026 OpenLoop hired Sara Crate to expand employer, payer, and hospital sales.
  • April 2026 Season Health and June 2026 Hey Revia broadened chronic-care and automation capabilities.
  • OpenLoop's higher-acuity nutrition, sleep, and remote-monitoring programs deepen wallet share with existing clients.

What critics are saying

  • February 16, 2026 class-action litigation targets OpenLoop after the January 2026 data breach.
  • BBB lists 304 complaints over three years, signaling recurring customer and operational friction.
  • January 30, 2026 Medicare telehealth flexibilities expired, squeezing OpenLoop's reimbursement-dependent virtual-care model.

What makes OpenLoop unique

  • OpenLoop powers 300-plus organizations with brandable telehealth infrastructure and clinicians nationwide.
  • June 30, 2026 Hey Revia added AI communications across intake, authorization, and patient outreach.
  • OpenLoop combines technology, provider-of-record services, and billing operations across employer, payer, and health-system programs.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Work Hours

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Flexible Spending/Health Savings Account

Pet Insurance

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Healthcare IT Today
Aug 25th, 2026
OpenLoop shifts to strategic investments to expand clinical reach, backs Happy Sleep's FDA-cleared sleep apnea diagnostic ring

OpenLoop, a telehealth infrastructure platform serving over 300 organisations, has announced a shift in expansion strategy, opting for strategic investments rather than outright acquisitions. The company has invested in Happy Sleep, which makes an FDA-cleared smart ring that diagnoses sleep apnea at home in five days with 98% accuracy. Since 2024, OpenLoop has completed 13 strategic investments and acquisitions, including Season Health and Hey Revia. The investment approach allows the company to support operators in categories where it already runs clinical operations — such as sleep, weight management, and nutrition — without the integration burden of full acquisitions. OpenLoop has operated Happy Sleep's clinical diagnostics, including provider review, since April 2026. The company plans to pursue additional equity investments in consumer healthcare companies this year.

PR Newswire
Aug 24th, 2026
Brightn launches AI mental health platform with licensed therapy via OpenLoop partnership

Brightn, an AI-powered mental wellness platform, has partnered with OpenLoop Health to offer integrated mental health support combining daily AI-driven check-ins with on-demand access to licensed therapists. Users can now move from journaling and mood tracking to sessions with credentialed clinicians without leaving the app. The partnership addresses a gap in behavioral health care, where traditional support occurs only during scheduled appointments. Brightn provides daily emotional tracking informed by clinical psychologist Dr Ahmed Darwish, whilst OpenLoop supplies nationwide access to master's-level therapists across all 50 US states. A pilot study at Worcester Polytechnic Institute showed participants reported a 36.1% reduction in depression symptoms and 15.3% decrease in anxiety. In a six-month employer deployment, 15% of eligible employees enrolled — significantly higher than typical employee assistance programme utilisation rates. The platform includes crisis detection features that route users to resources including the 988 Suicide and Crisis Lifeline when acute distress is identified.

MedCity News
Aug 19th, 2026
Happy Health snags $75M to support home-based care.

Happy Health snags $75M to support home-based care. Happy Health's $75 million round was from ARCH Venture Partners and OpenLoop. Happy Health, a health platform for at-home monitoring, announced Tuesday that it raised $75 million to support the transition to home-based care. The Texas-based company offers an FDA-cleared smart ring for at-home diagnosis of obstructive sleep apnea. It also provides treatment management and daily sleep health measurements. Happy Health's platform uses continuous health data and AI to create a personalized baseline for each patient, helping doctors identify meaningful changes in their health. Sleep is the company's first focus area, but it plans to expand into other areas in the future. "Our bigger vision is precision diagnostics that live on your finger and enable care across many conditions from the comfort of patients' home," said Dr. Dustin Freckleton, founder and CEO of Happy Health. presented by What if health plans could identify member decline before an avoidable hospitalization occurs? Real-time clinical visibility into long-stay SNF members uncovers risk earlier and drives better outcomes. The $75 million round was from ARCH Venture Partners and OpenLoop. The financing will help Happy Health accelerate the clinical validation of its tech, as well as build the infrastructure to expand beyond sleep, Freckleton told MedCity News. Happy Health is supporting the shift toward more proactive care, according to ARCH Venture Partners. "For decades, healthcare has waited until people are already sick to act," said Paul Berns of ARCH Venture Partners in a statement. "Happy Health is showing that many diagnoses may never need to happen inside a hospital at all. By combining continuous physiological monitoring with physician-guided care, they're proving what care can look like when it moves into the home." Currently, the healthcare system is organized around episodic visits, often discovering chronic diseases too late, according to Freckleton. Sleep apnea is an example of this. presented by In an interview, Kyan Health Co-Founder and Chief Commercial Officer Konstantin Struck discussed how Kyan gives mid-market and enterprise employers access to premium workforce mental healthcare, at a price point that is affordable. "It's a pervasive health disorder that amplifies nearly every serious downstream condition: cardiovascular disease, stroke, AFib, all-cause mortality," he said. "There's one sleep doctor for every 43,000 Americans, and a 3-4 month wait to get into a clinic. So 80% of people who have it don't know it. There are many treatment options available for sleep apnea, which will in turn mitigate development of other chronic conditions, but you can't get care if you aren't diagnosed." Freckleton has experienced these issues firsthand. He had a stroke at the age of 24 and didn't receive a diagnosis for sleep apnea for another seven years, despite it being a common stroke risk factor. Happy Health isn't the only company offering a wearable ring that tracks sleep. Oura also offers a ring that provides users with insights into their sleep and other health metrics, but unlike Happy Health's ring, Oura's is not a medical device and is not intended to diagnose medical conditions. Ultimately, Happy Health aims to "enable continuous monitoring at home so we can detect disease earlier and give physicians the opportunity to intervene before conditions become more serious," Freckleton said.

Fierce Healthcare
Aug 18th, 2026
Happy Health raises $75M to expand AI-powered home care platform starting with sleep apnea

Happy Health, an Austin-based digital health company, secured $75 million in Series A funding led by ARCH Venture Partners and OpenLoop to expand its AI-powered home care platform. The startup's FDA-cleared Happy Ring is the first smart ring approved for multi-night sleep testing and continuous biometrics. It diagnoses obstructive sleep apnea and insomnia in as few as three nights with 98% accuracy, according to the company. The platform collects over 2.8 million biometric measurements nightly, building individualised physiological baselines rather than comparing patients to population averages. Happy Sleep includes board-certified sleep physicians and accepts most major insurance plans, including Blue Cross and Medicare. The company plans to extend its continuous monitoring approach to cardiovascular, metabolic, and other chronic diseases.

The National Law Review
Aug 12th, 2026
OpenLoop expands its platform to widen access to medically necessary care.

OpenLoop expands its platform to widen access to medically necessary care. The company names Sara Crate as General Manager of Health Systems and Employer to lead growth across employer, payer, and hospital channels. DES MOINES, IA, UNITED STATES, August 12, 2026 /EINPresswire.com/ - OpenLoop, the leading infrastructure telehealth platform powering more than 300 organizations nationwide, today announced a broad expansion of the programs it runs for employers, payers, and health systems, extending its infrastructure into higher-acuity care for patients managing complex conditions. The expansion builds on the medically necessary care programs OpenLoop already runs for employers, payers, and health systems. OpenLoop is expanding programming and partnerships across four growth areas: - Medical nutrition therapy for complex populations, including patients managing pregestational diabetes, congestive heart failure, and recovery from bariatric surgery - Employer health benefits, moving upstream into the large self-insured employer and ASO market - Hospital and health system programs spanning post-discharge transitions, disease management, and remote patient monitoring - Provider-of-record support for digital health, DME, and pharmacy partners that need a clinical partner to enroll and manage patients Demand from employers and payers already running these programs prompted the decision to invest in a dedicated team and bring in leadership to run it. "For years, our medical nutrition therapy and chronic disease management programs have helped patients get the ongoing, coordinated care that complex conditions require," said Jon Lensing, Co-Founder and CEO of OpenLoop. "The demand continues growing, so we built a team around it. The companies that reach patients with complex conditions over the next few years will be the ones that can already enroll them, confirm the care they need, and handle the billing without assembling all of it from scratch." "At 1 True Health, every partnership we form is evaluated based on one question: Will it help us deliver a better healthcare experience? OpenLoop stood out because of its nationwide reach, operational excellence, and ability to scale alongside our growth without compromising quality. Their experienced provider network and proven infrastructure make them an outstanding partner as we continue expanding our care delivery capabilities and helping more organizations deliver high-quality care," said Shawn Smith, Chief Executive Officer of 1 True Health. To lead the expansion, OpenLoop has hired Sara Crate as General Manager of Health Systems and Employer. Across these areas, OpenLoop operates as the layer that enrolls patients, acts as provider of record, and runs the back-office billing, so employers, hospitals, and health companies can offer clinical programs without standing up their own provider groups or reimbursement operations. Crate was most recently CEO of Homebase Medical, delivering in-home and virtual care to high-needs seniors. She brings more than 25 years in healthcare, with commercial leadership roles held at DispatchHealth, Honor, Evolent Health, and Walgreens spanning the provider, payer, and in-home care markets. "I've spent my entire career working to get people the care they actually need, and the hardest part is almost always the infrastructure behind it, like reaching the patient, enrolling them, being the provider of record, and handling the billing," said Crate. "OpenLoop already built that, which is what pulled me in. It means we can walk into an employer, a payer, or a health system and start supporting their members' health from day one, even the most complex patients." Crate plans to hire dedicated leads for large self-insured employers, hospitals and health systems, digital health partnerships, and payer contracting. Open roles are posted at https://openloophealth.com/careers. Together, these programs advance OpenLoop's goal of building a single infrastructure that gives patients reliable access to the care their conditions require, in place of the fragmented point solutions that have long defined the market. About OpenLoop OpenLoop is a provider of virtual care operations, powering 300+ organizations to deliver scalable care solutions. By offering end-to-end infrastructure like clinicians, technology, and clinical compliance, companies can launch a fully operational telehealth program on demand, under their brand. OpenLoop has been recognized on TIME's Top HealthTech Companies (2025). Learn more at https://openloophealth.com/ Kamila Khasanova On Top Strategy [email protected] Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.