Behavioral Health Specialist – Senior Population
Posted on 3/24/2024
Cityblock Health

501-1,000 employees

Tech-driven healthcare provider
Company Overview
Cityblock's mission is to improve the health of underserved communities by creating solutions that are designed specifically for Medicaid and lower-income Medicare beneficiaries. The company delivers better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes.

Company Stage

Series D

Total Funding

$897.1M

Founded

2017

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

28%
Locations
Massachusetts, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
CategoriesNew
Medical, Clinical & Veterinary
Healthcare Administration & Support
Requirements
  • Master's Degree in Social Work or Mental Health Counseling
  • Specialty area in Behavioral Health conditions (e.g.,substance use disorders and serious mental illness)
  • 2-years post Master's Degree
  • Active LICSW license in the state(s) practicing
  • Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
  • Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
  • Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
  • Versed in Motivational Interviewing, Cognitive Behavioral Therapy and Trauma informed Care principles
  • Versed in and able to apply Behavioral Activation Therapy and/or problem solving treatment in practice
  • Comfortable providing short-term therapy
  • Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
  • Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
  • Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
  • Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
Responsibilities
  • Participate in case conferences
  • Partner with BH CHP and Psych APC to develop members’ care plans
  • Support care team in developing members’ care plans when behavioral health interventions apply
  • Provide clinical education to members on preventative care topics, including behavioral health and mental wellness
  • Support members’ behavioral health needs virtually or in-person (community, home, hub) as needed (e.g., short-term interventions such as collaborative care management)
  • Encourage access to evidenced-based treatments, including long-acting injectable antipsychotics, clozapine, medication assisted treatments (MAT), and contingency management
  • Facilitate behavioral health and SUD referrals with internal and external providers and develop strong relationships with community and external providers
  • Make referrals to care team if medical or social resources are needed
  • Collaborate with the Member Navigator and/or RN Care Manager to determine need for member escalation or placement in a different program (e.g., lower or higher intensity program)
  • Address and respond to member needs and delegate tasks in timely fashion
  • Actively outreach and maintain engagement (e.g., provide behavioral health education) with high-acuity members
  • Support members in achieving their behavioral health care plan goals
  • Assist with behavioral health transitions of care
  • Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
  • Accessible to manage behavioral health crises and to be part of an “on-call” pool during business hours