Full-Time

Professional Services Engineer

Netskope

Netskope

1,001-5,000 employees

Global cybersecurity leader providing Zero Trust cloud, data, and network

Data & Analytics
Cybersecurity

Junior, Mid, Senior

Nashville, TN, USA

Required Skills
Python
JavaScript
Perl
HTML/CSS
Requirements
  • Experience with working with a Fortune 500 company, including onsite at the customer's locations
  • Proven experience deploying, managing, and supporting secure web gateway, firewall, and cloud security applications (CASB, SASE, SSE)
  • Experience with advanced DLP solutions. Understanding of DLP policies creation and processes
  • Expert level knowledge of HTML, JavaScript, and AJAX
  • Working knowledge of scripting language (Perl/Python)
  • Understanding of data encryption technologies
  • Working understanding of business compliance requirements like: HIPAA, PCI, PII, ITAR, GLBA, SOX, GDPR, etc
  • Prior experience in hyper-growth company a plus
Responsibilities
  • Directly integrate with the customer's security and cloud teams, acting as an extension to existing customer staff helping with all Netskope Cloud Security platform-related activities
  • Working closely with the Netskope Customer Success team, the PSE serves as the trusted technical consultant for Customer's project team responsible for the Netskope platform
  • Provide hands-on deployment support of the Netskope Cloud Security platform including configuration, integration and deployment support, to accelerate the customer's journey from pilot deployment to full production
  • Collaborate with the customer success team to generate comprehensive customer-facing documentation based on Netskope best practices and the customer's specific configuration
  • Enable the customer's relevant teams to be fully familiar with Netskope products features and capabilities, as well as becoming increasingly self-sufficient in day-to-day operations
  • Directly assist with policy creation, configuration, and fine-tuning
  • Collaborate with the Netskope pre- and post-sales teams to identify and assess customer needs. These may include added-value products and services such as new products and features, and training opportunities
  • Create knowledge base content to capture new learning for reuse with the customer and throughout the company and user base
  • Escalate customer issues to management when appropriate
  • Highlight any concerns regarding customer retention and/or growth to the relevant Netskope team members and collaborate on action plans to address; with the aim of retaining and building our customer relationships
  • Provide weekly status reporting to the customer and to the Netskope management team

Company Stage

Series G

Total Funding

$1.5B

Headquarters

Santa Clara, California

Founded

2012

Growth & Insights
Headcount

6 month growth

8%

1 year growth

18%

2 year growth

41%