Coinbase is committed to preventing illicit activities on our platform, safeguarding against criminal exploitation, and ensuring full compliance with legal and regulatory standards. As the Associate Manager for the US Escalations Quality Assurance Program, you will play a pivotal role in supporting Coinbase’s AML/CFT (Anti-Money Laundering/Combating the Financing of Terrorism) program. Your primary responsibility will be leading a team of Quality Assurance Experts who conduct thorough reviews of US & International Escalations investigations and suspicious activity reports (SARs).

What you’ll be doing:

• Oversee the Transactions Monitoring Escalations Quality Assurance Programs for the US and Coinbase International
• Manage a team of Senior Quality Assurance Analysts
• Conduct weekly capacity planning reviews and allocate cases for auditing based on analyst capacity
• Establish, maintain and enhance QA metrics and Standard Operating Procedures 
• Partnering with Operations on initiatives to improve output  quality metrics and key risk indicators
• Perform Root Cause Analysis to surface underlying systemic drivers of persistent opportunity areas of improvement
• Assist with compliance, internal audit or regulatory, Design Effectiveness Assessments and Operational Effectiveness Testing of relevant TMS Processes
• Ensure service level agreements and quality metrics are met for both individual and team performance.
• Collaborate with internal teams, including Data Analytics, Escalations, Financial Crime Compliance, and Learning & Development  to launch or improve workflows and processes
• Utilize a deep understanding of metrics to drive data-driven recommendations
• Continuously add value through effective impact analysis, prioritization, and efficient project execution
• Conduct post-implementation reviews and suggest process revisions as necessary
• Ensure comprehensive change communication and coordination
• Identify and implement process optimization opportunities to enhance efficiency and eliminate roadblocks
• Perform gap analysis and root cause analysis on recurring issues.
• Handle ad-hoc assignments as required

What we look for in you:

• An ideal candidate would have 6+ years BSA/AML experience with high quality technical expertise at an equivalent financial services organization, fintech or advisory firm, regulator or law enforcement agency
• A professional compliance qualification is a must  (ICA, ACAMS or equivalent)
• Strong communication skills and presence: ability to interface with regulators and executive teams
• Line management experience 
• Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
• Experience in project management and process improvements 
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organisation
• Strong planning skills; able to manage multiple priorities and tasks
• Travel requirements up to 10% to Coinbase offices and vendor locations
• Strong Data Analytics knowledge (Excel or Google Sheets)

Nice to haves:

• Knowledgeable in the area of virtual currencies, particularly in the context of AML/CTF
• Knowledge of blockchain analytics tools
• Experience in performing QC and/or QA
• Advanced understanding of Google apps, JIRA, Salesforce Service Cloud

Job #: P63742