Head of Enterprise Applications Integrations

Reporting to Director of Technology for Enterprise Applications

We are seeking a highly experienced and strategic Head of Enterprise Applications Integration to lead the design, delivery, and governance of our enterprise integration strategy. This senior leadership role will play a critical part in ensuring our application landscape is connected, scalable, secure, and compliant—enabling the business to operate seamlessly across platforms.

The successful candidate will combine technical depth in integration platforms—particularly MuleSoft—with exceptional communication and leadership skills to influence senior stakeholders, run a high-performing team, and deliver mission-critical programmes. Looking forward, this role will also shape the next generation of integration, harnessing AI, automation + orchestration, and event-driven architectures to future-proof the business.

Key responsibilities:

Integration Strategy & Leadership

• Define and own the enterprise applications integration strategy, ensuring alignment with corporate objectives and technology roadmaps.
• Champion integration best practices and ensure scalability, security, and resilience across all solutions.
• Provide expert guidance on integration design patterns (e.g., API-led connectivity, event-driven architecture, microservices).
• Explore and implement emerging technologies, such as AI-driven integration monitoring, Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational.

Delivery & Governance

• Lead end-to-end delivery of integration projects across SaaS (Salesforce, Workday, FenX, etc), and legacy, self-hosted applications.
• Establish governance frameworks for integration design, configuration, and operations, ensuring adherence to ITIL, TOGAF, and COBIT principles, including API lifecycle management, versioning, and access control
• Oversee compliance with regulatory frameworks such as GDPR, PCI-DSS, SOX, ISO 27001, and ensure data security policies are embedded in all integration processes.
• Lead the setup, configuration, and ongoing optimization of MuleSoft Anypoint Platform, including API gateways, runtime management, and connectors
• Implement monitoring, observability, and logging using platforms to ensure service reliability and lead incident management.
• Ensure integration platforms are secure, scalable, and compliant with enterprise architecture standards
• Monitor project performance, manage risks, and ensure timely delivery within budget
• Manage licence consumption and budgets
• Develop and control the annual Integration budget to ensure that it is consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization

Stakeholder Engagement

• Act as the trusted advisor to senior stakeholders, clearly articulating how integration initiatives deliver business value, translating complex technical concepts into clear, actionable insights for non-technical audiences
• Partner with C-level executives and senior business leaders to prioritise integration roadmaps across finance, HR, supply chain, and customer operations.
• Influence and negotiate at steering group level, ensuring investment and organisational alignment.

Team Leadership

• Lead and develop a specialist team of integration architects, engineers, and analysts, ensuring compliance with best practices, including development of reusable assets such as APIs, templates, and integration patterns.
• Foster a culture of engineering excellence, innovation, and continuous improvement.
• Provide coaching on integration platforms (e.g., MuleSoft, Azure Logic Apps, Workato) and emerging standards (e.g., REST, GraphQL, AsyncAPI).

Future-Ready Innovation

• Drive adoption of AI and machine learning to improve integration observability, anomaly detection, and predictive monitoring.
• Position the organisation to take advantage of event-driven integrations for real-time data exchange.
• Shape and govern the API economy, ensuring APIs are treated as business assets, discoverable and reusable via API marketplaces.
• Build an integration strategy that supports scalability for IoT, data platforms, and AI-enabled applications.

Key Outcomes – First 12 Months

• Integration Governance: Establish a formal Integration Centre of Enablement (C4E) with clear standards, patterns, and governance controls.
• Platform Maturity: Work with MuleSoft to deliver a scalable, secure, and fully operational MuleSoft Anypoint Platform, integrated with monitoring and CI/CD pipelines.
• Flagship Delivery: Successfully lead the delivery of a high-impact integration initiative (e.g., Salesforce–ERP integration or Workday–Finance integration) as a showcase for enterprise-wide value.
• Team Capability: Build and stabilise a high-performing integration team, with defined roles, skills development plans, and succession readiness.
• Stakeholder Confidence: Secure C-level confidence in the integration strategy through clear communications, measurable KPIs, and visible business outcomes.
• Future-Readiness: Publish and begin executing a 3–5 year integration roadmap covering AI, event-driven architecture, API marketplaces, and alignment with enterprise data strategy.

Skills & Experience:

• Proven track record of delivering complex enterprise integration programmes in large-scale organisations.
• Expert knowledge and hands-on experience with MuleSoft Anypoint Platform (API Manager, Runtime Manager, Exchange, and DataWeave).
• Deep understanding of integration design patterns (synchronous/asynchronous messaging, pub-sub, ETL/ELT pipelines, APIs, microservices).
• Practical experience integrating Salesforce, Workday, ERP (SAP/Oracle), ServiceNow, and custom applications.
• Demonstrated success in establishing integration governance, using frameworks such as TOGAF, ITIL, COBIT, and adopting DevOps/CI-CD practices (e.g., GitHub Actions, Jenkins, Azure DevOps).
• Familiarity with cloud platforms (AWS, Azure, GCP) and their integration services.
• Strong awareness of AI, event-driven, and API-first strategies in enterprise IT.
• Exceptional communication, influencing, and stakeholder management skills, with the ability to engage effectively at C-level.
• Strong project and programme management expertise, with evidence of delivering at pace and under pressure.

Qualifications (desirable):

• MuleSoft certifications (e.g., MuleSoft Certified Integration Architect).
• Degree in Computer Science, Information Systems, or related discipline.
• Additional certifications in TOGAF, ITIL v4, Prince2, or SAFe Agile an advantage
• Experience in regulated industries an advantage.

We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.