Full-Time
Workplace Experience Specialist
Posted on 9/11/2026
IST Management
501-1,000 employees
Outsourced information lifecycle management services
Compensation Overview
$20 - $22/hr
Columbia, MD, USA
In Person
 Administrative & Executive Assistance (1) |
|---|
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- A high school diploma or GED is required.
- One or more years of experience in customer service, hospitality, office services, facilities support, retail, food service, shipping and receiving, or a related field is preferred.
- Strong customer service and interpersonal skills are required.
- Excellent verbal communication abilities are required.
- Ability to work effectively in a team-oriented environment is required.
- Strong organizational skills and attention to detail are required.
- Basic proficiency with Microsoft Office Suite, including Outlook, Word, and Teams, is required.
- Ability to manage multiple priorities in a fast-paced workplace is required.
- A professional appearance and demeanor are required.
- Ability to regularly lift and carry up to 50 pounds is required.
- Ability to push carts and move office furniture is required.
- Ability to climb ladders and safely perform light maintenance activities is required.
- Ability to walk, stand, bend, reach, and perform physical workplace support functions throughout the workday is required.
- Support daily workplace services operations throughout the facility.
- Assist with workplace service requests and operational support activities.
- Perform routine workplace inspections and report facility concerns.
- Support workplace projects and special assignments as needed.
- Partner with workplace services team members to maintain service excellence.
- Receive, sort, track, and deliver incoming and outgoing mail and packages.
- Assist with shipping, receiving, courier, and logistics activities.
- Maintain accurate inventory and operational records.
- Support package tracking and delivery processes.
- Assist with departmental reporting and documentation as needed.
- Support conference room setup, breakdown, room resets, and meeting support activities.
- Assist with catering deliveries and hospitality requests.
- Maintain conference rooms, kitchens, breakrooms, and common areas to workplace standards.
- Support employee events and workplace experience initiatives.
- Provide customer service to employees, visitors, vendors, and guests.
- Stock office supplies, pantry items, and workplace consumables.
- Assist with office moves, furniture relocations, and workstation setups.
- Support inventory management activities.
- Maintain organized storage and workplace support areas.
- Perform additional workplace services duties as assigned.
- One or more years of experience in customer service, hospitality, office services, facilities support, retail, food service, shipping and receiving, or a related field.
IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1997
Get referred to IST Management
See people who can refer or advise you
Simplify's Take
What believers are saying
- IST updated its site August 28, 2026, signaling active product marketing.
- Its July 2026 content spotlights AI-managed review on six-million-document matters.
- IST continues hiring litigators, coders, and project managers through 2026.
What critics are saying
- DISCO launched agentic AI eDiscovery pricing on August 13, 2026.
- Relativity and Everlaw keep squeezing hosted review fees and switching costs.
- A client consolidation cycle or platform migration can crush IST's labor-heavy margins.
What makes IST Management unique
- IST Suite unifies mail, print, facilities, records, and HR workflows in-house.
- IST Discover-E bundles cloud eDiscovery, managed review, digital forensics, and court reporting.
- IST still markets specialized kiosk and smart-locker mail operations for universities.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off
Paid Holidays
401(k) Retirement Plan
Bonus Incentives
Pet Insurance
Company News
When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.
For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.
Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.
IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.
IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.