Samsung Semiconductor Inc. (SSI) is advancing the world’s technology. As a leader in Memory, System, LSI and LCD technologies, our US teams contribute to breakthroughs in 5G, SOC, memory and display. With our global perspective and diversity of thought, we proudly serve our customers around the world. We are looking for team members who share our commitment to learning and growth and excel when collaborating within and across teams.

SSI is headquartered in the heart of Silicon Valley and is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd. - the #1 employer in the world (Forbes, 2020 & 2021) and top patent-holder in the U.S. Want to advance the world’s technology with us?

OVERVIEW & IMPACT:

Samsung Device Solutions America is seeking to fill a key Customer Quality Manager role to support Tier 1 customers for SSD products.  This is a B2B customer-facing individual contributor role responsible for managing all aspects of customer key concerns related to Samsung SSD manufacturing and product quality, sustaining qualification, specifications, compliance and ad hoc inquiries.

JOB RESPONSIBILITIES:

• Represent Samsung’s commitment to excellence in quality through effective customer engagement.
• Manage critical responsiveness to customer failures and facilitate FA and RCCA.
• Quality Engineering Support for Tier 1 customers and their ODMs including sustaining qualification activities
• Work with customer to develop and then publish weekly reports to track RMAs, DPPM of SSDs, Failure Analysis Turn-Around-Time, and other quality metrics.
• Support efforts to deploy Telemetry data gathering for the purpose of predictive failure analysis.
• Integrate predictive failure data with other Quality metrics.
• Manage Product Change Notices and Firmware Change Notices for all SSDs qualified for customers’ applications.
• Quality and problem management from customers
• Organize technical communication in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
• Manage rework activity when necessary
• Factory audit and Customer Satisfaction Index collection for quality & service improvement
• Factory audit support as per customer request to get production qualified
• Collection of customer satisfaction index for continuous quality and service improvement
• Excellent collaboration and communication skills in a global environment is a must.

QUALIFICATIONS & REQUIRED SKILLS:

• Direct experience in one or more: SSD design, development, application, qualification or closely related skill set.
• Bachelor of Science in Electrical Engineering (or related engineering degree)
• Experience with embedded system firmware development process w.r.t. SSD products.
• One to two years of experience in a B2B customer facing role supporting highly technical content.

Additionally, we look for the following universal qualities in all candidates:

• Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems 
• Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
• Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego  
• Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner

PREFERRED SKILLS

• Knowledge of storage-based systems relevant to leading edge SSD products and NVMe/SAS applications.
• Five years of experience in Semiconductor Quality or Engineering role.
• Knowledge of NAND Flash operation or test
• Experience with qualifying/validating SSD or Flash Technology products.

COVID-19 POLICIES

• Successful applicants must comply with company COVID-19 policies, which are subject to change in response to public health, regulatory and business circumstances
• Current policies are subject only to emergency or legally-required exceptions and include: mandatory reporting of vaccination status; vaccination requirement for office access, external meetings and business travel; mask usage in office; and daily screening procedures at offices

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