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Application Engineer
Technology Enablement
Posted on 7/28/2022
INACTIVE
Locations
San Jose, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
R
Requirements
  • Direct experience in one or more: SSD design, development, application, qualification or closely related skill set
  • Bachelor of Science in Electrical Engineering (or related engineering degree)
  • Experience with embedded system firmware development process w.r.t. SSD products
  • One to two years of experience in a B2B customer facing role supporting highly technical content
  • Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems
  • Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
  • Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego
  • Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner
Responsibilities
  • Represent Samsung's commitment to excellence in quality through effective customer engagement
  • Manage critical responsiveness to customer failures and facilitate FA and RCCA
  • Quality Engineering Support for Tier 1 customers and their ODMs including sustaining qualification activities
  • Work with customer to develop and then publish weekly reports to track RMAs, DPPM of SSDs, Failure Analysis Turn-Around-Time, and other quality metrics
  • Support efforts to deploy Telemetry data gathering for the purpose of predictive failure analysis
  • Integrate predictive failure data with other Quality metrics
  • Manage Product Change Notices and Firmware Change Notices for all SSDs qualified for customers' applications
  • Quality and problem management from customers
  • Organize technical communication in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
  • Manage rework activity when necessary
  • Factory audit and Customer Satisfaction Index collection for quality & service improvement
  • Factory audit support as per customer request to get production qualified
  • Collection of customer satisfaction index for continuous quality and service improvement
  • Excellent collaboration and communication skills in a global environment is a must
Desired Qualifications
  • Knowledge of storage-based systems relevant to leading edge SSD products and NVMe/SAS applications
  • Five years of experience in Semiconductor Quality or Engineering role
  • Knowledge of NAND Flash operation or test
  • Experience with qualifying/validating SSD or Flash Technology products
Samsung

10,001+ employees

One of the world's largest producers of electronic devices
Company Overview
Samsung's mission is to devote its talent and technology to creating superior products and services that contribute to a better global society. Samsung produces a wide range of electronic devices and is ranked as a top 10 global brand.
Benefits
  • Comprehensive healthcare: Medical, Dental, Vision, Employee assistance program, Telehealth services
  • Work life success: PTO, FlexTime, FlexPlace, FlexYourFriday
  • Financial wellness: Health savings account, Flexible spending acounts, 401(k), Student loan support, Tuition assistance
  • Family first: Pregnancy support, Adoption assistance program, Paid child caregiver leave, Milk stork, WINFertility
  • Incentives: Fitness reimbursement, Annual physical. Preventative screenings, Lifestyle management
Company Core Values
  • People: Quite simply, a company is its people. At Samsung, we’re dedicated to giving our people a wealth of opportunities to reach their full potential.
  • Excellence: Everything we do at Samsung is driven by an unyielding passion for excellence and an unfaltering commitment to develop the best products and services on the market
  • Change: As we have done since our foundation, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.
  • Integrity: Operating in an ethical way is the foundation of our business. Everything we do is guided by a moral compass that ensures fairness, respect for all stakeholders and complete transparency.
  • Co-prosperity: Samsung is committed to becoming a socially and environmentally responsible corporate citizen in all of its communities worldwide.