Core Systems Engineer

Responsible for complex troubleshooting and maintenance of databases and other mission-critical systems related to Core processing. Leads and coordinates all system updates, testing, new feature rollouts, and identifying new opportunities within the applications to meet Credit Union growth and strategic goals. Applies expertise in Windows and Linux server environments to support IT infrastructure as related to the Core database systems, including DNA UX, CMC, SAF, Application Manager, tMagic and Multipoint systems. Leads the design, setup, maintenance, integration, and optimization of Core processing systems through SQL and Oracle administration. Responsible for the integrity of the Core Databases including oversight of Core system disaster recovery strategy. Maintains the relationship with the Database Administrator by overseeing all user access and integration implementations. Serves as the main point of contact for vendor relationships related to the Core database and ancillary systems, while providing advanced level support for System Support Specialists and Senior System Support Specialist.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Research, evaluate, recommend, and implement information technology solutions which aligns with business needs and objectives

• Lead integration efforts while supporting multiple corporate level projects through technical guidance, and design reviews.

• Identifies and research resolutions for potential problems in design, quality, or operation and initiates corrective action.

• Identifies opportunities to effectively mitigate risk and improve performance and functionality of the Core Processing system, including all ancillary solutions.

• Manages complex system configurations through software installation and support, debugging, and supporting users within the organization.

• Maintains PCI Compliance within Core systems and workflows including identification and encryption of sensitive data stored within databases

• Overlooks and maintains Disaster Recovery plan and setup for the core systems to ensure minimal downtime and a smooth transition during an actual incident.

• Works with other business units by researching the Core database capabilities to identify opportunities or potential causes of errors within the Core system environment.

• Performs SQL scripting for data mining, building reports, creating formatted data files, and researching data integrity issues.

• Continuously analyzes existing processes and provide appropriate design recommendations on improvements

• Serves as the subject matter expert for all Core systems and projects related to the core applications

• Function as a liaison between various departments throughout the organization to understand workflows, processes, data collection, reporting needs and other technical issues associated with the Core application system.

• Provides expert knowledge and support by investigating, troubleshooting, and resolving any issues as well as responds to any system outages.

• Maintains relationships and open communication with Database Administrator at all times to ensure systems are up-to-date and at peak performance.

• Works closely with Database Administrator and software vendors utilized to stay abreast of new product features and changes; confers on implementation of software updates including any customization required.

• Maintains integrity of core databases by monitoring, evaluating and resolving user access requests.

• Provides mentoring and cross training to the System Support Specialists.

• Provides advanced on-call technical assistance 24/7 on a variety of issues involving computer software and hardware troubleshooting, Informs user of system-wide issues and resolutions; documents work performed in helpdesk software.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.

• Delivers friendly, caring service to internal and external members.

• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.

• Follow all physical and online security procedures and maintain strict confidentiality of all member information.

• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.

• Works scheduled hours and maintains punctuality.

• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

4 Year / Bachelors Degree in Computer Technology or closely related field - Required

Experience Requirement

6 Years - Responsible data center operations experience, preferably in a distributed environment similar in size , scope, and complexity to that of the Credit Union. - Required

2 Years - Experience with Oracle, Linux, SQL administration and scripting. - Required

SKILLS/ABILITIES

• Practices, methods and terminology applicable to monitoring and operation of data center hardware and software including standard scheduling, backup and control processes.

• Applicable hardware and software characteristics, operating environments, commands and structures as they apply to assigned responsibilities.

• Methods and techniques of troubleshooting to determine causes of computer hardware and software problems and device errors and failures.

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.

• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.

• Resolve problems utilizing advanced knowledge and experience.

• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions, and ideas of others. Use tact and diplomacy in sensitive and confidential situations.

• Use correct English including spelling, grammar, and punctuation.

• Operate computers and use business software and other standard office equipment.

• Understand and follow written and oral instructions.

• Set priorities and manage one’s own time effectively.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.

• Using hands repetitively to handle, feel or operate computers and other standard office equipment.

• Reaching with hands and arms.

• Lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in a typical technology office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.