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Document Administration Lead
Posted on 7/1/2022
INACTIVE
Locations
Nashville, TN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Requirements
  • Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required
  • Ability to lead a team successfully, maintaining a culture of accountability and growth
  • Ability to coach to performance with both direct reports and peers
  • Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment
  • Ability to manage, organize, and reconcile multiple sources of information with accuracy
  • Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a focus on team engagement and customer relations
  • Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively in a professional, courteous manner
  • Ability to handle multiple tasks and priorities effectively
  • Ability to work independently with little to no supervision to accomplish goals, meet deadlines, and find solutions
  • Computer literacy and data entry accuracy
  • Ability to work variable schedule(s) as necessary, including weekends
Responsibilities
  • Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company
  • Work with senior management to define documentation accuracy goals and objectives
  • Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed
  • Define and implement paperwork best practices to ensure compliance with applicable regulatory standards
  • Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction
  • Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place
  • Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams
  • Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration
  • Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements
  • Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements
  • Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values
Carvana
Carvana is a leading e-commerce platform for buying and selling used cars.
Company mission
Carvana is a leading e-commerce platform for buying and selling used cars.