Full-Time

Merchant Risk Operations Manager

Confirmed live in the last 24 hours

Airwallex

Airwallex

1,001-5,000 employees

Cross-border payment solutions for businesses

Fintech

Senior

London, UK

This role is based in London.

Category
Risk Management
Finance & Banking
Required Skills
Data Analysis
Requirements
  • At least 5 years of experience in fraud / credit risk / compliance function with experience in fraud, credit risk, transaction processing or chargeback processing
  • Strong understanding of credit risk evaluation, including risk evaluation methodologies including but not limited to industry verticals, business models, financial status, and portfolio risk performance
  • Experience in payment acquiring product and payment industry, including cards and local payment methods
  • Exceptional data analytics skills and resourcefulness
  • Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking
  • Ability to work independently in a fast-paced and rapidly changing environment
  • Excellent team player capable of learning and sharing knowledge across a global team
  • Comfortable working with customers directly
Responsibilities
  • Assess fraud and credit risk and determine the risk exposure calculation methodology on new and existing merchants across Airwallex’s product suite (payment acceptance, issuing and money movement business activities)
  • Streamline and up-level our merchant onboarding and risk monitoring programs
  • Clearly explain Airwallex’s risk policies to internal and external stakeholders
  • Work with merchants on chargeback or dispute solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans
  • Use business credit reports, financial documents, and related investigative research tools to conduct risk assessment of Airwallex’s merchants
  • Provide suggestions on current merchant risk related products, policies, and processes in order to improve the operational effectiveness
  • Collaborate with cross-functional partners to understand merchant’s business activities, and communicate risk trends, patterns to different stakeholders according to risk assessment
  • Be responsible for daily case management

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. Its services include multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services work by allowing businesses to conduct transactions in multiple currencies quickly and securely, minimizing costs associated with international payments. Airwallex differentiates itself from competitors by focusing on advanced technology to ensure fast and cost-effective transactions, as well as by building a strong financial infrastructure that supports the digital economy. The company's goal is to facilitate seamless international transactions for businesses, making global payments easier and more accessible.

Company Stage

Series E

Total Funding

$877.4M

Headquarters

Eastern District, Hong Kong

Founded

2015

Growth & Insights
Headcount

6 month growth

12%

1 year growth

26%

2 year growth

46%
Simplify Jobs

Simplify's Take

What believers are saying

  • Airwallex's impressive revenue growth, including a 152% increase in EMEA and 93% in ANZ, highlights its strong market demand and financial health.
  • The integration with QuickBooks and other accounting software platforms simplifies financial management for businesses, enhancing customer satisfaction and retention.
  • The company's expansion into retail investment products with Airwallex Yield offers customers attractive returns and flexibility, broadening its service offerings and revenue streams.

What critics are saying

  • The competitive fintech landscape requires continuous innovation and differentiation to maintain market share and avoid commoditization.
  • Regulatory challenges and compliance requirements in multiple jurisdictions could pose operational risks and increase costs.

What makes Airwallex unique

  • Airwallex's focus on cross-border payment solutions and multi-currency accounts sets it apart from competitors who may not specialize in international transactions.
  • The company's rapid expansion and strong presence in multiple regions, including EMEA and ANZ, demonstrate its ability to scale and adapt to diverse markets.
  • Airwallex's recent acquisition of an Australian Financial Services Licence (AFSL) for retail investment products marks its evolution into a comprehensive financial services platform.

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