Merchant Risk Operations Manager

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimising workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

What you’ll do

As the Manager, Merchant Risk Operations, you will conduct holistic risk reviews of merchants through various workflows. This will include a balanced approach of assessing risk and the merchant experience and proper documentation on new trends or riskiness. You will be a subject matter expert on merchant risk who makes sound decisions and provides guidance to team members and stakeholders. This role is based in London.

You will:

• Assess fraud and credit risk and determine the risk exposure calculation methodology on new and existing merchants across Airwallex’s product suite (payment acceptance, issuing and money movement business activities)

• Streamline and up-level our merchant onboarding and risk monitoring programs

• Clearly explain Airwallex’s risk policies to internal and external stakeholders

• Work with merchants on chargeback or dispute solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans

• Use business credit reports, financial documents, and related investigative research tools to conduct risk assessment of Airwallex’s merchants

• Provide suggestions on current merchant risk related products, policies, and processes in order to improve the operational effectiveness

• Collaborate with cross-functional partners to understand merchant’s business activities, and communicate risk trends, patterns to different stakeholders according to risk assessment

• Be responsible for daily case management

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

What you bring:

• At least 5 years of experience in fraud / credit risk / compliance function with experience in fraud, credit risk, transaction processing or chargeback processing

• Strong understanding of credit risk evaluation, including risk evaluation methodologies including but not limited to industry verticals, business models, financial status, and portfolio risk performance

• Experience in payment acquiring product and payment industry, including cards and local payment methods

• Exceptional data analytics skills and resourcefulness

• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking

• Ability to work independently in a fast-paced and rapidly changing environment

• Excellent team player capable of learning and sharing knowledge across a global team
  Comfortable working with customers directly

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.