Full-Time
Partner Success Manager
Posted on 2/16/2024
Provides 24/7 personalized chronic condition management
Compensation Overview
$90,000 - $105,000Annually
Mid, Senior
Buffalo, NY, USA
- Bachelor's Degree or Greater - In a related field preferred
- 5-8 years of experience in customer success/partner success/account management in or related to the healthcare industry
- Corporate experience working at a healthcare delivery organization, EHR/EMR provider, consulting firm, population health management firm, or related
- Customer/partner experience: Providing services to medical practices or payers having direct interaction with providers and patients
- Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
- Strong results orientation and track record of delivering complex projects that exceed partner expectations
- Growth mindset focused on retaining partners and creating opportunities to expand beyond current services
- Personal accountability; own decisions, actions, and process needed to support healthy long term partner relationships
- Strong communication skills to articulate a compelling value proposition, deliver insights, and manage difficult conversations
- Ability to analyze and interpret data to derive insights that support value delivery and value creation for partners
- Comfort working at a rapid pace and with a high degree of autonomy, within a complex and changing work environment
- Passion for Brook Health’s vision of understanding how the different facets of life affect health and finding balance, and how we empower people to achieve that balance
- Experience using Google Suite, Slack, Notion, Monday.com, Miro preferred
- Willingness and ability to travel locally
- Lead the partner management of a portfolio of large, complex, high value and high potential medical practices and payers.
- Establish professional relationships and trusted advisor status with physicians, partner executives, and consultants.
- Develop a deep understanding of partner needs & goals, and work to ensure that Brook Health and the partner have a shared definition of success.
- Continuously drive patient acquisition and growth in order to maximize the value that Brook delivers
- Collaborate with other providers in the partner’s ecosystem to ensure we optimize the patient experience and the partner investment.
- Proactively and intentionally drive partner health including utilization and value realization across Brook Health services to meet partner expectations and contractual commitments.
- Create, analyze and deliver partner reports illustrating Brook Health value delivery (e.g. patient engagement, utilization, and clinical impact), demonstrating a strategic command of the partner’s experience and linking results to the partner’s key business objectives.
- Partner with Brook Health’s Marketing and Product teams to deliver and execute a robust engagement strategy.
- Support business results to ensure customer renewals and accelerate expansions.
Brook provides a vital service in healthcare with its Brook Health Companion, focusing on continuous, personalized support for chronic conditions like diabetes and hypertension. This organization commits to enhancing patient outcomes through data-driven approaches and expert live support, making it a beneficial environment for professionals passionate about leveraging technology to improve health services. The integration of skilled nutritionists and health specialists ensures a collaborative, patient-centered work culture which is ideal for those interested in making a meaningful impact in healthcare.
Company Stage
Seed
Total Funding
$4.1M
Headquarters
Seattle, Washington
Founded
2015