Senior Commercial Account Manager

About Uber

Uber is a global leader in mobility and food delivery services, driven by a mission to make transportation and food delivery reliable and accessible to everyone. With operations in over 900 cities worldwide, Uber continues to innovate and redefine how people move and eat.

About the Role

This role sits within the Central London Territories team and is responsible for driving Uber Eats’ long-term commercial relationships with some of our top SMB and Mid-Market brands. As a Senior Commercial Account Manager, you’ll take complete ownership of your territory - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. You’ll also collaborate with the Territory Ops Manager to define the strategy of the territory, and the Sales team to help grow Uber Eats’ selection of London’s favorite restaurants.

This role calls for a combination of relationship management, business strategy, operational excellence, and problem-solving. You should be comfortable in an “all hands on deck” environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!

What You Will Do

• Manage a portfolio of local favorite London restaurants and be responsible for its growth and profitability.
• Lead commercial discussions with SMB and Mid-Market partners to build sustainable long-term partnerships.
• Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (e.g., delivery-only kitchens), or growing same-location sales (e.g., effective marketing, menu optimization).
• Generate increased demand onto the app by working with Marketing and Consumer Ops to improve our brand strength and customer funnel, from more top-of-mind awareness to increased conversion on purchase decisions.
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users.
• Utilize data-driven decision-making to understand the performance of initiatives and ensure you are effectively prioritizing those with the highest return on investment.
• Use your analytical ability combined with operational rigor to build tools and processes to drive forward partnership KPIs.
• Work closely with stakeholders in internal teams (e.g., Central Operations, Community Operations) to solve problems and ensure that feedback received is utilized in improving our product and operations.

What You Will Need

Basic Qualifications

• At least 2-3 years of experience in account management or a relevant commercial role.
• Previous customer-facing experience at executive levels and a track record of outperforming metrics-based business goals.
• Ability to fuse business, strategy, finance, and legal concepts to lead complex, multifaceted deals.
• Confident in making data-led decisions and using sound business judgment.
• Great project manager who can develop detailed joint business plans with our top SMB and Mid-Market partners and consistently deliver above expectations.
• Strong executive presence and communication skills (verbal and written).
• Speed, resourcefulness, and a go-getter attitude.
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners.

Preferred Qualifications

• Highly autonomous and able to work with minimal oversight.
• Strong problem-solving skills and the ability to think out of the box until a problem is fixed.
• Capable of running analysis and transforming data into relevant insights.
• Effective at operating under pressure and meeting tight deadlines.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].