Full-Time

Manager – Technical Account Management

Public Sector

Updated on 3/14/2025

Okta

Okta

5,001-10,000 employees

Identity and access management solutions provider

Compensation Overview

$166k - $248kAnnually

+ Incentive Compensation + Equity

Senior, Expert

Company Historically Provides H1B Sponsorship

Washington, DC, USA + 3 more

More locations: Chicago, IL, USA | Bellevue, WA, USA | Denver, CO, USA

This position requires you to be based within 50 miles of our downtown Chicago OR Washington, DC offices, and will have some travel required. Additionally, this role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

US Citizenship Required

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Typically, 8+ years of relevant experience with a Bachelor's degree or (equivalent combination of education and work experience). Additionally, requires 2+ years of managerial/leadership experience.
  • Understands the technical considerations and certifications specific to the government.
  • Understands the government regulatory and compliance requirements.
  • Multiple years experience managing TAM, presales, or equivalent technical solutions teams at any level; individual contributor experience in these roles a plus.
  • Strong leadership and team management skills, with a proven ability to build and lead high-performing teams.
  • Experience managing a recruitment process and scaling a team.
  • Experience driving software adoption, minimizing churn and helping GTM grow the account base.
  • Expertise in Cybersecurity / SaaS solutions.
  • Exceptional communication, presentation, and stakeholder management skills.
  • Ability to navigate complex, regulated environments and manage competing priorities.
Responsibilities
  • Recruit, mentor, and manage a team of highly skilled Technical Account Managers focused on public sector accounts.
  • Set clear performance goals and provide ongoing feedback and development opportunities to ensure team success.
  • Partner with leaders across TAM, Customer Success, Sales, and Product to implement customer-first thinking within the team.
  • Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement.
  • Effectively balance the workload and capacity of your team while ensuring you’re building talent for future demand.
  • Working with Senior TAM Leadership to define quarterly budgets and manage headcount plans.
  • Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development.
  • Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs.
  • Ensure the TAMs exceed Okta’s expectations in core product and identity knowledge pertaining to PubSec (e.g. FedRAMP, SLED specific regulations, etc.) communication, execution and contribute to the larger TAM function.
  • Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices.
  • Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively.
  • Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales.
  • Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction.
Desired Qualifications
  • Individual contributor experience in TAM, presales, or equivalent technical solutions teams a plus.

Okta provides identity and access management solutions that help businesses and organizations securely manage user access to resources. Their cloud-based platform includes tools like single sign-on (SSO), multi-factor authentication (MFA), and lifecycle management, which streamline IT operations and enhance security. Unlike many competitors, Okta focuses on delivering a comprehensive suite of services that cater to a wide range of clients, from large enterprises to government agencies. The company's goal is to ensure that the right individuals have access to the right resources at the right times, addressing the growing need for security in an increasingly digital world.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for zero-trust security frameworks boosts Okta's market potential.
  • The rise of hybrid work environments enhances demand for Okta's secure remote access solutions.
  • Okta's partnership with Incode strengthens its position in AI-driven identity management.

What critics are saying

  • Emerging IAM providers like Incode could become future competitors.
  • Over-reliance on strategic partnerships may limit Okta's independent innovation.
  • AI-driven fraudulent activities challenge Okta's traditional MFA security offerings.

What makes Okta unique

  • Okta offers deep integrations with over 5,000 apps for seamless access.
  • The company provides a cloud-based platform for secure user authentication and authorization.
  • Okta's solutions include SSO, MFA, lifecycle management, and API access management.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Incode And Okta Join Forces To Strengthen Workforce Identity Security

SAN FRANCISCO, Feb. 13, 2025 /PRNewswire/ -- Incode, a global leader in identity verification and fraud prevention, has announced a strategic partnership with Okta, a premier provider of identity and access management (IAM) solutions to enhance workforce identity security for organizations facing evolving digital threats.The partnership combines Incode's advanced biometric authentication technologies with Okta's Workforce Identity Cloud services, delivering a unified solution designed to secure digital networks, improve operational efficiency, and reduce disruptions."This partnership ensures enterprises can achieve unparalleled security without compromising agility or user experience," said Ricardo Amper, CEO and co-founder of Incode. "In a world increasingly shaped by AI and remote work, organizations require IAM solutions that not only adapt to current challenges but also anticipate future threats. Together, Incode and Okta are making that a reality."With the rapid transition to cloud-based systems, organizations are exposed to increasing risks, including AI-driven fraudulent activities that traditional multi-factor authentication (MFA) systems often fail to detect. By integrating Incode's and Okta's innovative technologies, enterprises can strengthen the security of workforce interactions across hybrid and distributed environments.Revolutionizing WIMThe partnership between Incode and Okta introduces cutting-edge solutions to enterprises seeking to enhance workforce identity management (WIM), avoid disruptions, and mitigate fraudulent activities. Key technologies offered through this collaboration include:Advanced Personhood Detection (APD): Real-time liveness detection, facial recognition, and document verification ensure that only authorized individuals access digital networks.Real-time liveness detection, facial recognition, and document verification ensure that only authorized individuals access digital networks

MarketBeat
Jan 20th, 2025
Diversify Advisory Services LLC Makes New $2.27 Million Investment in Okta, Inc. (NASDAQ:OKTA)

Diversify Advisory Services LLC makes new $2.27 million investment in Okta, Inc. (NASDAQ:OKTA).