Position Overview:

As the IT Manager, you will oversee and manage our company’s technology operations and the development of our IT systems. You will be responsible for ensuring the optimal and secure functioning of our IT infrastructures, which support remote teams across various locations with efficient hardware logistics. The ideal candidate will be detail-oriented with a strong background in managing technologies such as Jamf, Google Workspace, Jira, and Apple Business Manager.

Key Responsibilities:

• Report to the Senior Director of IT and Security
• Manage and optimize the implementation and maintenance of IT systems including Jamf, Google Workspace, Jira, and Apple Business Manager.
• Develop and enforce IT policies and systems to support fully remote operations.
• Oversee the security of IT systems to prevent unauthorized access and data breaches in collaboration with the IT Security Team.
• Provide leadership and direction to the IT department to ensure operational excellence.
• Coordinate with the Senior Director of IT and Security, department heads, and executive management to align IT infrastructure with organizational goals.
• Manage IT projects from conception to execution, ensuring efficient and on-budget delivery.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Delegate troubleshooting and resolve issues with hardware, software, and network systems to ensure continuous business operations. Go hands-on when necessary.
• Prepare financial budgets for IT expenses and investments.
• Conduct regular system audits and provide comprehensive management reports.

Qualifications:

• Proven experience as an IT Manager or similar role with at least 5 years in a fully remote work environment.
• Strong expertise in managing and troubleshooting Jamf, Google Workspace, Jira, and Apple Business Manager.
• Exceptional attention to detail and problem-solving skills.
• Excellent leadership and communication skills, capable of conveying complex IT concepts to non-technical stakeholders.
• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience.
• Experience in designing and implementing IT strategies that align with business goals.
• Strong organizational and project management skills.