Full-Time
Data Operations Specialist
Confirmed live in the last 24 hours
Disco
1,001-5,000 employees
Cloud-based e-discovery software for legal professionals
Senior
London, UK
- 5+ years of ediscovery or digital forensics data processing experience
- Bachelors degree in Information Technology or related field
- Significant experience with DISCO, Relativity, Everlaw, or Reveal.
- 1+ years experience in relational databases such as SQL or MS Access
- Experience using DISCO software
- Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose various technical issues.
- Strong understanding of relational databases.
- Advanced skills with Excel.
- Knowledge of various data storage methodologies, data collections, data processing and methods of electronic production.
- Excellent client management skills.
- Strong internal and client-facing written and verbal communication skills.
- Troubleshoots issues encountered with both unstructured (email, office documents, chats) and structured data (production data).
- Manipulates incoming load files to meet DISCO ingest specifications.
- Accurately logs and classifies issues to provide complete information for Engineering interventions, product improvements, and other DISCO needs.
- Performs thorough quality control and validations on all tasks before delivery.
- Proactively contributes to product and documentation improvements.
- Prioritizes workload assignments, communicating job status and potential issues to both internal and external stakeholders.
- Interacts directly with clients via email or phone for all data-related inquiries and provides professional, quality service in all communication.
- Adheres to company policies and procedures for creating, updating, and resolving tickets, proactively monitoring open tickets in Salesforce and providing timely updates.
- Coordinates the processing, loading, and exporting of data to and from the DISCO platform.
- Facilitates the administration and tracking of client data, performing periodic audits to ensure alignment with client case requirements and data retention policies.
- Creates custom data productions that align with client technical specifications.
DISCO provides legal software solutions focused on electronic discovery (e-discovery) for law firms, corporate legal departments, and government agencies. Its cloud-based platform uses artificial intelligence to streamline the process of identifying, collecting, and producing electronically stored information for legal cases. DISCO differentiates itself with a flat-rate pricing model based on data processed, ensuring predictable costs for clients. The company's goal is to enhance the efficiency and collaboration of legal teams while maintaining data security and accessibility.
Company Stage
IPO
Total Funding
$188.5M
Headquarters
Austin, Texas
Founded
2013
6 month growth
↑ 6%1 year growth
↑ 10%2 year growth
↑ 94%
Simplify's Take
What believers are saying
- Generative AI tools like Cecilia enhance document analysis capabilities.
- Eric Friedrichsen's appointment as CEO could drive strategic growth.
- DISCO's flat-rate pricing model attracts clients seeking predictable legal costs.
What critics are saying
- The legal tech market is increasingly competitive with similar AI capabilities.
- A class action lawsuit could lead to financial liabilities and reputational damage.
- Departure of founder Kiwi Camara may impact investor confidence and morale.
What makes Disco unique
- DISCO uses AI to automate complex legal tasks, enhancing efficiency.
- The platform offers flat-rate pricing, eliminating unexpected costs for clients.
- DISCO's cloud-based solution ensures data security and 24/7 accessibility.
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Benefits
Competitive base salary
Start-up
Open PTO
Free catered lunches
Growth opportunities
Medical, dental, and vision, 401(k)