Full-Time

Sales Enablement Manager

Viator

Confirmed live in the last 24 hours

TripAdvisor

TripAdvisor

51-200 employees

Ownership in largest traveler review platform

Consumer Goods

Senior

Oxford, UK

Required Skills
Sales
Communications
SQL
Customer Service
Data Analysis
Excel/Numbers/Sheets
Requirements
  • 4+ years in sales enablement, sales training, or a similar role in a customer service-focused environment.
  • Solid understanding of customer service methodologies, processes, and best practices.
  • Demonstrated experience in collaborating with external vendors.
  • Excellent interpersonal and communication skills.
  • Strong presentation and facilitation skills.
  • Analytical mindset with the ability to interpret customer service data and metrics.
  • Self-motivated and results-oriented.
  • Experience working in a fast-paced, customer-centric environment.
  • Enthusiasm and passion for data analysis.
  • Strong analytical, conceptual, and problem-solving skills.
  • Attention to detail.
  • High proficiency in Excel, SQL client, and Tableau.
  • Ability to collaborate effectively at all organizational levels and across diverse functions.
Responsibilities
  • Develop and execute a comprehensive sales enablement strategy.
  • Collaborate with leadership to address training and sales development needs.
  • Foster cross-functional alignment with various departments.
  • Oversee tool implementation and optimization for the global customer service team.
  • Create an onboarding program for new customer service employees.
  • Support in developing training programs and materials.
  • Audit and maintain sales enablement documentation.
  • Establish and maintain metrics to evaluate program effectiveness.
  • Act as a trusted advisor to customer service leadership.
  • Foster a culture of continuous learning and development.

At this company, employees thrive in a culture centered around extensive user-generated content and advanced online review management, pivotal aspects in shaping the global travel experience. The affiliation with TripAdvisor not only enhances career opportunities through exposure to the industry's best practices but also positions employees at the forefront of technology and customer interaction in the travel industry. This environment encourages innovation and leadership in managing and presenting valuable travel insights.

Company Stage

IPO

Total Funding

$325M

Headquarters

New Berlin, Wisconsin

Founded

1999

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

2%