About ngrok Inc.
ngrok empowers developers to build for the internet. This involves challenging problem-solving around networking, reliability, and performance. We build tools for engineers in nearly every Fortune 500 company and are expanding our offerings targeted at production workloads and use cases. And our customers love us: https://ngrok.com/love.
Our employees are low-ego, curious learners with a passion for developer-first tooling. We use our engineering values steward, replenish, engineer, and be there to guide our work. As a company, we set aside an hour each fortnight for shared introspection about anxieties and excitement, both personal and professional. We’re building an inclusive, remote-first organization that sets each individual up to be their best self.
We believe the total addressable market for ngrok is in excess of $73 billion and are increasing our growth to capture that.
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The Customer Success Team solves complex problems and answers technical inquiries via support tickets, email, chat, social media, and phone. As a Technical Support Engineer on the Customer Success team, you will take the initiative to own and resolve customer issues. You will work to support customers utilizing ngrok to solve interesting use cases such as improving developer productivity, building hybrid applications (internal and external), deploying IoT solutions, and collaborating with multiple organizations across unpredictable network configurations. We are the eyes and ears of ngrok, acting as the real-time voice of the customer to help communicate their needs and solve real-world use cases to help build a better service and accelerate future product development.
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All candidates must be US-based, and legally authorized to work in the United States.
If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!
Benefits
Compensation for this role depends on level, but we provide a competitive mix of salary and equity.
We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.
We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.
We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.