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Sr. Technical Enablement Manager
Confirmed live in the last 24 hours
Chicago, IL, USA
Experience Level
  • 8-10 years experience in Technical Sales Enablement, or Sales Engineer, Solutions Engineer, or technical Customer Success Manager roles in a B2B software organization
  • Technical acumen with an understanding technical concepts such as Single Sign On, SAML, Platform Integrations, API usage and data integration especially RESTful APIs
  • A track record for creating innovative enablement ideas to increase customer retention and product adoption
  • Experience scoping, designing, creating, and delivering learning curriculum, both in-person and virtually
  • Impeccable communication skills, both written and verbal; active listener
  • Ability to build strong cross-functional partnerships, including senior leadership
  • A solid understanding of software selling and buying cycles
  • An intuitive sense for chunking, sequencing and layering (taking complex or large volumes of information and delivering the right information, in the right way, at the right time)
  • Knack and comfort of working collaboratively with global teams
  • Proof of eligibility to work in the United States is required
  • Own, architect and deliver a technical enablement strategy to support Intercom's global Sales Engineers, Customer Success Managers and Customer Onboarding Specialists; Set goals, measure results/KPIs and document successes
  • Scope product launches, product knowledge gaps and enablement requests to assess the right learning and communication approach; define key focus areas to make the biggest impact in revenue
  • Design and deliver training/learning programs that support a globally distributed learning audience (in-person, remote and self-paced learning approaches)
  • Partner with Product teams to create content for internal-use (learning content), as well as external-facing materials used in the sales cycle to convey the value of Intercom to prospective buyers and current customers
  • Build strong relationships with Sales and Solutions leaders to support their short term and long term needs
  • Work cross-functionally and with leadership to drive change management of late stage sales activities, such as Technical Discovery, Customized Demo and Proof of Concept, as well as post-sales activities such as Implementation and Adoption
  • Support Integration Partnerships by developing content and resources to help drive adoption of Intercom
Desired Qualifications
  • Experience with Intercom is a plus

501-1,000 employees

Engagement OS
Company Overview
Intercom's mission is to make internet business personal. Their vision at Intercom is to bring a Messenger-first, personal experience, to all customer and business communication.
  • We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
  • We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
  • We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
  • The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.
Company Core Values
  • We’re optimistic and positive
  • We think big and start small
  • We obsess about our customers’ success
  • We go further together
  • We’re confident, yet humble
  • We make every day count