Process Associate

Responsibilities:
view AI-generated summaries of medical documents for accuracy, completeness, and relevance. • Cross-check the summary against the specific client/underwriter requirement specification before finalizing. • Edit, correct, and format the document to match the exact client specification and template. • Verify medical terminology, diagnoses, and clinical details are correctly interpreted and represented. • Ensure zero/minimal errors in the final report — accuracy is a top priority. • Understand underwriting context to ensure the summary supports underwriting decision-making needs. • Deliver completed reports within the assigned turnaround time (TAT). • Escalate ambiguous, incomplete, or inconsistent AI outputs to the appropriate team/lead. • Maintain productivity and quality benchmarks set by the process. • Collaborate with team members, QA, and leads to resolve recurring AI errors or gaps.

Requirements:

Degree in Life Sciences, Nursing, Pharmacy, or Paramedical field (freshers eligible). • Strong understanding of, or aptitude for learning, medical terminology and clinical documentation. • High attention to detail with a strong focus on accuracy. • Ability to work effectively within a team environment. • Excellent verbal and written communication skills. • Professional, courteous, and client-focused approach. • Ability to consistently meet deadlines/targets within a fast-paced environment. • Willingness to work day shift. • Basic familiarity with AI tools is a plus (training will be provided).