Compensation Overview

Potential for up to 25% of travel to meet members face to face.

Standard business hours : Monday-Friday

Position Summary

As a Clinical Case Manager you will utilize advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare. You will complete comprehensive assessments to create a care plan. You will collaborate directly with providers, and coordinate psycho-social wraparound services. Ultimately, promoting effective utilization of available resources and optimal, cost-effective outcomes.

Assessment of Members:

Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member’s needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.

- Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues.

- Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.

Enhancement of Medical Appropriateness and Quality of Care:

- Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits

- Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes

- Identifies and escalates quality of care issues through established channels

- Ability to speak to medical and behavioral health professionals to influence appropriate member care.

- Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health

- Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

- Helps member actively and knowledgeably participate with their provider in healthcare decision-making

- Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.

Monitoring, Evaluation and Documentation of Care:

- In collaboration with the member and their care team develops and monitors established plans of care to meet the member’s goals

- Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Required Qualifications

- 2+ years of supervised clinical experience in a human services field

- 1+ year experience working with adults with behavioral health needs

- Current/Active unrestricted licensure (LCSW or LCPC) in the state of IL

Preferred Qualifications

- Previous Care Coordination experience

- Managed Care experience

- Preference for those residing near Chicago

Education

Minimum of Master’s Degree in Social Work, Community Counseling, or related field