Help Desk Coordinator

BioMed Realty is seeking a Help Desk Coordinator who can provide face-to-face, phone and email support to users across the company for software and hardware issues. The ideal candidate will maintain computer and network systems by installing, upgrading, configuring, and troubleshooting workstations, servers and networks at multiple locations.  

Key Duties and Responsibilities 

• Configure, maintain and implement desktops, notebooks, mobile devices and network systems.
• Perform desktop, system and network troubleshooting and installations.
• Respond to phone, email and personnel requests for technical support.
• Document, track and monitor problems to ensure a timely resolution.
• Provide end user support and training.
• Setup and assist in meetings across all departments.
• Monitoring and supporting critical systems in a 24/7 environment.
• Travel to regional offices and properties are required.
• Perform related duties as assigned by supervisor.

Job Specifications

• Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
• 1 - 3 years of experience of providing computer support and system administration required.
• Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
• Solid background in TCP/IP networking and troubleshooting in a Microsoft Windows networking environment.
• Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
• Hands-on experience resolving networking, desktop and mobile device configuration issues.
• Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
• Strong customer service and teamwork skills.
• Quick learner with the motivation to investigate and learn new technology.

Competencies Critical for Success

• Adaptability
• Attention to Detail
• Customer focus
• Interpersonal Understanding
• Oral communication
• Planning and organizing
• Problem solving
• Self-confidence
• Stress tolerance
• Teamwork
• Usage of technical expertise
• Written communication

Salary: $30.77 - $38.47 per hour + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.

Benefits

At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty’s competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:

• Employer-Paid Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Family Leave Benefits
• 401(k) Retirement Savings Plan
• Tuition Reimbursement
• Flexible Spending Accounts
• Commuter Benefits
• Lifestyle Spending Account
• Pet Insurance
• ID Theft Insurance
• Legal Insurance
• Employee Assistance Program
• 100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability

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