Facebook pixel

Staff User Researcher
Posted on 4/29/2022
United States
Experience Level
Desired Skills
Customer Service
Data Science
Product Design
  • Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience
  • 6+ years industry experience, post advanced degree, in a direct-to-consumer environment
  • A track record of discovering, synthesizing, and socializing actionable insights that impact company-wide goals
  • A self-driven attitude and the initiative to identify research needs, set your own roadmap, and creatively solve problems
  • Experience with qualitative and quantitative data collection and analysis
  • Experience managing projects involving cross-functional teams
  • Strong collaboration and communication skills
  • Strong storytelling skills and an ability to frame insights into compelling narratives
  • Partner closely with Product, Design, Engineering, Data Science, and Business leaders to help the team ask the right questions, answer them with rigor, create stories that inspire, and experiences that people love
  • Conduct generative research that guides the development of new, innovative products
  • Identify ways for us to improve our experience across all of our touch-points, including digital tools, physical homes, customer service interactions, and our marketing
  • Design and execute research plans to address whatever question is at hand using surveys, concept testing, interviews, ethnography, usability testing, or a new technique that you dream up
  • Share your learnings in a way that speaks to the diverse members of our team, from executives in San Francisco to Product Marketing Managers in Salt Lake City and Home Project Managers leading renovations in Nashville
  • Evangelize for high-quality research and user-centered thinking throughout the company
  • Mentor other researchers and lead by example in delivering world-class, bar-raising work

1,001-5,000 employees

Leading digital platform for residential real estate
Company mission
Pendo is on a mission to elevate the world's experiences with software
  • Happier workdays - Add a little fun to your workday with Pendo board game night, team karaoke, ping pong, or enjoy a local brew on our rooftop deck.
  • Health and wellness benefits - Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, and vision benefits.
  • Paid parental leave - Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments.
  • Learning and development - In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp.
  • Flexible work hours and PTO - Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave.
  • Global offices - Work across the globe in the cities that we love like Raleigh, San Francisco, New York, Herzliya, Tokyo, London and Sheffield.
Company Values
  • Respect our lives outside of work - We bring our whole selves to work and celebrate what makes each other unique.
  • Be direct & transparent - As individuals we are timely, candid, and respectful in providing feedback–even when it’s hard to do so.
  • Maniacal focus on the customer - If there’s an opportunity to improve the customer experience, we do it.
  • Bias to act - We take initiative to get things done, collaborate, and go above and beyond the call of duty.
  • Show me the data - No matter what the decision, data should be the primary input for decision making.
  • Act like owners - We use good judgement in our actions & decisions and implicitly have the trust from our colleagues to be able to do so.
  • Win together - We succeed together & challenge each other to grow. We collaborate & support one another as a team.