Full-Time

Quality Control Staff

Posted on 12/17/2024

Redsox

Redsox

10,001+ employees

Professional baseball organization in North America

Social Impact
Consumer Goods
Entertainment

Entry, Junior

Boston, MA, USA

This position is onsite in Boston, MA.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Must be 18 years of age or older.
  • Ability to work 65+ Red Sox games and 75% of concerts.
  • Ability to commute to Fenway Park and ability to provide own transportation.
  • Ability to work flexible hours including nights, weekends, and holidays.
  • Ability to access e-mail and enter availability from a smart phone or computer for Red Sox games and concerts.
  • Excellent communication skills and ability to work in a fast-paced environment.
  • Prior customer service experience is preferred, but not essential.
  • Must be able to report to the park two hours prior to game time (i.e. 7:10p game, staff expected to be here for 5:10p and 1:05p game, staff expected to be here for 11:05a Roll call, etc.) and staff will work until 30 minutes post-game.
Responsibilities
  • Quality Control acts as a liaison between all Fenway Park departments (Event Operations, Security, Medical, Fan Services, Aramark, Ticket Office, Facilities, etc.).
  • Responsible for the pre-game ballpark inspection, as well as in game walkthroughs of Fenway Park.
  • Operate the Event Operations dispatch radio, log concerns and complaints and connect with other ballpark departments to solve any problems that arise.
  • Perform consistent walks throughout the park to ensure all incidents have been effectively treated/keep an eye out for new issues.
  • Conduct periodic evaluations of team members' job performance to ensure alignment with our team’s standards.

Redsox provides extensive coverage and services related to baseball, catering to fans and sports media consumers. The organization offers live game streams, audio and video clips, and detailed statistics, enhancing the fan experience. What makes Redsox unique is its strong commitment to community initiatives, particularly in promoting youth baseball and softball programs. The goal is to enrich baseball culture in North America while supporting the sport's growth at the grassroots level.

Company Stage

Acquired

Total Funding

$102M

Headquarters

New York City, New York

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • MLBAM's partnership with T-Mobile enhances fan experience with 5G-powered FieldCams.
  • The return of minor league baseball to Trenton boosts local fan engagement.
  • Kim Ng's historic role in MLB promotes diversity and inclusion in sports.

What critics are saying

  • OTT streaming services threaten MLBAM's traditional broadcasting revenue.
  • COVID-19 pandemic has significantly reduced live sports revenue for MLBAM.
  • Increased streaming competition pressures MLBAM to improve its offerings.

What makes Redsox unique

  • MLBAM offers exclusive live audio and video broadcasts of most MLB games.
  • MLBAM manages official websites for major sports networks and minor league baseball.
  • MLBAM provides comprehensive baseball statistics, news, and schedules on MLB.com.

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