Full-Time
Automotive Service Advisor
Honda
Murgado Automotive Group
Automotive dealerships and service centers
Compensation Overview
$100k - $140k/yr
+ Sign-on Bonus
Chicago, IL, USA
In Person
Category
 Automotive Service & Repair (1) |
|---|
Requirements
- High school diploma or equivalent; additional education or relevant certifications are a plus
- Previous experience as a service advisor or in a customer-facing role is preferred
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong knowledge of automotive service and repair procedures
- Proficient in using computer systems, email, and basic office software
- Detail-oriented and organized, with the ability to manage multiple tasks efficiently
- Ability to thrive in a fast-paced and team-oriented environment
- Valid driver's license and clean driving record
Responsibilities
- Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming experience
- Listen attentively to customer concerns and accurately document service requests
- Consult with customers on recommended maintenance and repairs, explaining the process and associated costs
- Provide detailed estimates and timelines for service completion
- Coordinate with the service team to ensure efficient vehicle maintenance and repair
- Keep customers informed of service progress and updates, providing clear and timely communication
- Assist in resolving any customer inquiries or concerns with professionalism and empathy
- Upsell additional services and maintenance packages to enhance customer satisfaction and vehicle longevity
- Maintain accurate records of service transactions and customer interactions
- Foster long-term customer relationships by delivering outstanding service and exceeding expectations
Murgado Automotive Group is an automotive retail group operating franchised dealerships and related service businesses. Its dealerships sell new and pre-owned vehicles while providing financing, parts, maintenance, and repair. The group represents multiple vehicle brands in regional markets across the United States. The group participates in automotive retail rather than manufacturing, with customer relationships extending beyond vehicle sales through trade-ins, financing, parts, scheduled maintenance, warranty work, repair, and dealership service operations.
Company Size
N/A
Company Stage
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Total Funding
N/A
Headquarters
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Founded
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