Breast Imaging Coordinator

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under supervision of the Operations Manager, Team Leader, or Lead Breast Imaging Coordinator, the Breast Imaging Coordinator will be responsible for the scheduling of Breast Imaging exams as well as other administrative tasks, including QA measures, to support the smooth work flow of the department.

Job Description:

Essential Duties & Responsibilities including but not limited to:
1.    Answering phones and facilitating patient and provider requests
2.    Obtaining and validating orders, scheduling screening, diagnostic, ultrasound, and breast biopsy procedures
3.    Scheduling of Breast Clinic appointments
4.    Facilitate outside interpretation requests
5.    Data input into medical record and other systems as indicated
6.    Documentation of  patient results and recommendations into electronic medical record
7.    Review of daily, patient result letters ensuring 100% accuracy
8.    Coordination and documentation of all follow-up appointments 
9.    Requesting and uploading prior Breast Imaging studies from outside organizations and retrieving pertinent medical records.
10.    Tracks and documents all requests and addresses non-compliance. Facilitates comparison readings and coordinates follow-up exams
11.    Daily review of patient schedules to ensure correct orders and appointments are available per department protocols
12.    Responsible for various Quality Assurance measures to ensure timely, accurate reporting and patient result notification 
13.    Review and maintain various daily and weekly QA reports 
14.    Assist Breast Imaging Technologists and radiologists as needed
15.    Greet and properly identify patients
16.    Instruct patients to undress for exam and assists when necessary
17.    Instruct patients to fill out history form and/or use tablet risk assessment questionnaire and assist when necessary
18.    Provides assistance to patient when necessary: changing, restroom, wheelchair, interpreter services, etc.
19.    Escort patients to other appointments within the hospital as needed.
20.    Maintain tidy patient waiting room
21.    Stock patient waiting room

22.    Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities
23.    Complies with all LHMC Policies
24.    Complies with behavioral expectations of the department and LHMC
25.    Maintains courteous and effective interactions with colleagues and patients
26.    Demonstrates an understanding of the job description, performance expectations, and competency assessment
27.    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards
28.    Participates in departmental and/or interdepartmental quality improvement activities
29.    Participates in and successfully completes Mandatory Education
30.    Performs all other duties as needed or directed to meet the needs of the department

Minimum Qualifications:

Education:  High School Graduate or equivalent

Experience:    One year of customer service experience, six months personal computer experience. 

Knowledge, Skills and Abilities Required

• Excellent written and oral communication skills
• Knowledge of computer applications
• Strong customer service skills and the ability to interact professionally with peers, leadership and external customers
• Superb ability to prioritize, organize and follow through on tasks
• Ability to effectively manage time and prioritize workload
• Self-starter with ability to work independently in a fast-paced environment

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled