Senior Manager

Job Description

At Visa, our talented people are the driving force behind our continued success and growth. As part of the People Team, our mission to recruit, engage, develop, and empower top talent has never been more critical.

Within the People Team, the Process Excellence group plays a pivotal role in reengineering and reimagining our processes to support Visa’s 2030 growth agenda. We design and implement optimized end to end workflows, intelligent automation, and data driven performance systems that deliver speed, scalability, efficiency, and exceptional employee experiences. By embedding operational excellence into our People processes, we ensure that every improvement directly supports Visa’s long term strategic objectives.

As a key member of the Process Excellence team, you will be responsible for driving continuous improvement within the People Teams global processes. This is an individual contributor role, reporting to the Senior Director of Process Excellence. The position offers high visibility and frequent collaboration with stakeholders and senior leaders across the People function to achieve workstream objectives aligned with the Visa People 2030 goals.

Essential Functions

• Serve as the primary process improvement partner for assigned business areas and processes.
• Conduct stakeholder interviews, independent research, and value stream analysis to understand current processes and identify pain points, challenges, and opportunities.
• Create process documentation and process maps, gather relevant data and metrics to support process assessments.
• Design optimized future-state processes in collaboration with stakeholders and technology partners to improve efficiency, effectiveness, and overall experience.
• Leverage technology, including automation and AI where appropriate to enhance process performance.
• Develop materials to communicate the process improvement story using relevant data, facts, and impact analysis.
• Conduct risk assessments to identify and mitigate process risks, implementing appropriate governance and controls.
• Apply change management strategies to ensure redesigned processes deliver a seamless experience for all stakeholders.
• Manage and coordinate key process milestones and activities. Communicate progress, risks, and escalations to stakeholders and leadership.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience with process improvement methodologies, data analysis and managing complex improvement initiatives
• Lean or Six Sigma certification strongly preferred.
• Proven track record in leading end to end transformations, including current state mapping, root cause and impact analysis, future state design, piloting, rollout, and sustainment.
• Expertise in continuous improvement methodologies (e.g. Lean, Agile, Kaizen, Six Sigma).
• Skilled in developing KPI dashboards to measure efficiency, quality, cost, and customer experience.
• Data-driven decision-making skills, advanced Excel (Power Query or Pivot) required. Proficiency with SQL, Tableau, or Power BI is a plus.
• Strong stakeholder management experience, including alignment, communication planning, training, and adoption tracking.
• Ability to navigate ambiguity and rapidly changing priorities, framing issues, setting direction, and adapting plans while maintaining momentum.
• Demonstrated success in delivering measurable customer experience and productivity improvements in global, matrixed organizations.
• Strong communication skills with the ability to synthesize technical and business information for executives, peers, and front line teams.
• Self-starter with high personal accountability and strong executive presence. •Capable of managing multiple concurrent initiatives while upholding the highest ethical standards.
• Proficiency in Excel and PowerPoint.