Why Us

NewRocket, a Global Elite ServiceNow Partner, advises and supports clients in designing, implementing, and managing digital workflows to improve employee and customer experiences.  Awarded “2023 ServiceNow Creator Workflow Partner of the Year”, The Most Promising ServiceNow Solution Provider 2022 and recognized as ServiceNow’s Americas Partner Award Winner 2021, Global Partner Award Winner 2021, and one of Inc. 5000 Fastest Growing Private Companies.   NewRocket is one of only three companies globally that is certified across the entire NOW platform, enabling clients to realize all of the benefits with none of the technical debt. 

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We #GoBeyond in delivering technology’s promise to create new kinds of experiences for our customers.  Come join our crew!

The Role 

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  We are hiring for a Business Process Architect within our Service Delivery organization.  The Business Process Architect is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.  

What You Will Be Doing 

• Facilitate executive level workshops, translating business requirements into prioritised outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centres of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Develop strategic plans for measurable implementation approach
• Develop supporting tactical plans for strategic scope
• Develop and present SOWs with supporting task breakdowns with the Program Managers and Account Managers
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology from vendor partners
• Develop and nurture relationships with technology vendors and services partners
• Maintain an updated holistic view of changing architecture for solution environments, updated with each release of capability
• Mentor customer and partner technical resources during implementation projects.  As needed, conduct informal, ad hoc training sessions.
• Support the Company’s vision and promote the Company’s core operating values

What You Bring Along

• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organisation, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organisation including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organisation
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• Experience working with industry risk and security regulations, standards, and frameworks such as NIST, ISO, CoBIT, ISF, PCI, SANS, FedRAMP, GDPR
• Experience facilitating executive level workshops

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.  We value and celebrate diversity, believing that every employee matters and should be respected and heard.   We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact  [email protected].