•             Provide Support for partners and end customers via telephone, e-mail, and web

•             Ability to manage a high work volume with time bound constraints

•             Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations

•             Provide Tier 2/3 technical expertise in resolving Campus, Enterprise and Data Center product issues

•             Ensures escalations and handoffs are efficient by documenting cases clearly and completely

•             Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution

•             Develop subject matter expertise and train/mentor others

•             Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem

•             Travel to provide onsite support when needed

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme’s website or follow us on Twitter, LinkedIn, and Facebook.