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Full-Time

Associate Client Engagement Manager

Confirmed live in the last 24 hours

Ensono

Ensono

1,001-5,000 employees

IT transformation and cloud migration services

Consulting
Energy

Junior, Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
AWS
Requirements
  • Bachelor’s degree from a four-year college or university or equivalent work experience
  • 2+ years of IT sales or related experience
  • Understanding of the managed services marketplace
Responsibilities
  • Be the Client’s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client by owning executive relationship map & expansion of key technical and business relationships:
  • Learning current client / scope and contract terms while understanding how Ensono Services impact Clients business
  • Managing messaging to the client on operational stability via active partnership with Service Delivery Management​
  • Building key partnership and alliance relationships that impact the client or Ensono's ability to grow and transform (e.g., with the Dell, AWS, MSFT account managers for the client) ​
  • Whitespace growth of existing services​
  • Striving for a mix of Ensono products and services vs. single service ​
  • Enabling and selling new services sales across the client’s IT landscape​:
  • Understanding of client business and what drives their IT needs
  • Understand client’s competitive services landscape for Ensono whitespace services.
  • Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account.
  • Understanding of clients’ digital road map and their current strategies
  • Identifying and engaging in client’s cloud and transformation strategy​
  • Introducing cloud native development practice areas​
  • Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account​
  • Bring the right Ensono relationships to the client on a regular basis:​
  • Weekly internal client status and opportunity reviews​
  • Monthly business reviews with the client and Ensono account team​
  • Quarterly business reviews with client and Ensono account team​
  • Manage Ensono Executive sponsor program by client
  • Be Accountable to bring the right technical and sales specialist roles to new service opportunities​
  • Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units​
  • Listen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)​
  • Maintain client relationship map including key competitors and their client sponsors ​
  • Partner with Service Delivery Management (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders ​
  • Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth​
  • Accountable for driving MBR and QBR​
  • Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.

Ensono provides IT transformation services to help businesses modernize their technology infrastructure and migrate to cloud services. Their offerings include mainframe to cloud migration, application and data modernization, data center consolidation, and cloud engineering services. By managing non-core IT tasks, Ensono allows clients to focus on their primary business activities while ensuring their IT systems are stable, scalable, and secure. This approach helps clients achieve economic efficiencies and adopt agile operating models. Ensono differentiates itself by positioning as a partner in digital transformation, aiming to enhance client experiences through improved data and cloud capabilities. The company's goal is to support large enterprises and organizations in optimizing their IT operations for better efficiency and agility.

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1969

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Simplify's Take

What believers are saying

  • Ensono's strategic acquisitions, such as Amido and AndPlus, expand its capabilities in cloud-native consultancy and data engineering, enhancing its service offerings.
  • Recognition through awards like the 2023 Excellence in Breakthrough Award by Dell Technologies highlights Ensono's industry leadership and innovation.
  • The appointment of experienced leaders like Veena Khandke for India operations indicates a commitment to global expansion and operational excellence.

What critics are saying

  • The competitive landscape of IT transformation services is crowded, requiring Ensono to continuously innovate to maintain its market position.
  • High dependency on partnerships, such as with Microsoft Azure, could pose risks if these relationships were to weaken or dissolve.

What makes Ensono unique

  • Ensono's expertise in mainframe to cloud migration sets it apart in the IT transformation market, offering specialized services that many competitors lack.
  • The company's strong partnership with Microsoft Azure, evidenced by its consecutive renewals as an Azure Expert Managed Services Provider, underscores its credibility and reliability.
  • Ensono's focus on continuous optimization through solutions like Ensono Envision® Advisor provides clients with ongoing value beyond initial transformation projects.