Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
 

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong. 

PURPOSE OF THE JOB 

The purpose of this job is to lead the defining of technical solutions to business problems across the Salesforce platform and takes ownership of the development of technical solution strategy, as well as solves unique and complex problems that have a broad impact on the business. This position exists is to redefine how customer relationships and data are managed on a single platform across the enterprise utilizing tools from Salesforce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leads the design, development and support of Salesforce business applications that ensure quality and success. 

• Designs and implements data structure, flows, Apex classes and Lightning components to support application build.
• Takes ownership of and ensures end-to-end solutions have technical integrity, stability and are scalable to a growing operation and accommodate defined business requirements. Supports the full software development life cycle.
• Defines scope and delivery of technical projects and develops enhancements and moves data between systems. Makes recommendations for enhancements and modifications to improve system performance, efficiency and reporting.
• Leads and manages a portfolio of technical projects to ensure successful end-to-end delivery of product expansion, migrations, and deployments.
• Oversees deployment management process. Creates scripts and provides detailed documentation for deploying and supporting software.
• Manages projects and ensures estimated time frames, quality, and quantity of resources required to successfully implement technical projects are met.
• Leads development workstreams, from design through testing and deployment. Designs solutions that best leverage the Salesforce platform. 

Serves as a liaison between product managers, Engineers, developers, and key stakeholders to develop, maintain and support the Salesforce platform. 

• Collaborates with customers, project managers, department leaders to translate business objectives/needs into Salesforce technical solutions and system requirements with an enterprise-wide technology approach that encompasses multiple systems and various integration points.
• Communicates and documents technical solutions and design tradeoffs effectively to business stakeholders. Presents complex solution options and benefits to key technical program stakeholders.
• Works closely with department leaders and participates in cross-functional teams that address strategic business issues in order to continuously relay feedback for improvement on product features and functions, and ensures sustained customer success.
• Collaborates with architects, product owners and other developers to solve technical challenges, while leveraging technical best practices and solution patterns for the Salesforce platform. Maintains effective client relations and rapport - delivering timely and relevant information with the ability to quickly identify and report project risks.

Delivers highly technical consultative and support services by serving as the subject matter expert in the product and integrated partner solutions. 

• Identifies potential issues and risks and develops mitigation strategies to alleviate challenges with a board perspective to identify innovative solutions. 
• Provides technical advisory services on implementations with multiple integrations and software platforms.
• Drafts technical project instructions, engineering plans, technical designs, and systems integration-related documents and deliverables.
• Develops and executes the strategy and management plan for the Salesforce environments. Coordinates with internal security teams for user management and single sign-on (SSO) setup and maintenance.
• Researches, presents, and makes recommendations regarding new features made available with each Salesforce release. Documents and implements best practices in the system to ensure the stability of the Salesforce platform.
• Assists in key functions involving client development, training, and on-going client support. Assists client teams in supporting the live application and performs handoff and knowledge transfer activities.
• Provides mentoring, technical leadership, staff development and training to other team members to ensure adherence to best practices. 

SUPERVISORY RESPONSIBILITIES 

This position has no supervisory responsibility but may mentor and train junior team members.

EDUCATION AND EXPERIENCE 

Bachelor’s degree from four-year college or university required with a major or emphasis in Computer Science, Engineering or related field.  Master’s degree preferred. Minimum 7 years of experience within the Salesforce platform. Minimum 2 years of experience with building/supporting enterprise integrations within Salesforce required. Minimum 2 years of experience with Service Cloud required. Minimum 2 years of experience in the Financial Services industry preferred.  Experience in Lightning Web Components required. Experience in multiple lightning migrations preferred. Experience in implementation of Service Cloud and/or Sales Cloud for multiple clients in financial services preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS 

Salesforce Platform Developer I Certification required. Additional Salesforce certifications preferred. 

KNOWLEDGE AND SKILLS

 Experienced in Salesforce, with clear understanding of lead, contact, opportunity, account, and campaign objects.  Strong knowledge of integration systems, with experience integrating enterprise software between various software solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages. Technical project management, deployment, or implementation experience in a customer-facing role.  Ability to work on an Agile-based cross-functional project team.  Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform. Familiarity with user interface development principles and experience with JavaScript, SQL, HTML and CSS. Familiar with Force.com declarative configuration and Apex/Lightning/API development. Familiar with unit, integration and end-to-end system testing and performance tuning. Ability to effectively relate technical concepts to non-technical audiences and articulating the business value of a given technical solution.  Excellent written and verbal communication skills, experience working with cross-functional teams, and presenting to leadership. Advanced proficiency with Microsoft Office applications including Word, Visio, Excel, Project and PowerPoint. Ability to apply principles of logic to a wide range of intellectual and practical problems. Strong knowledge in best practices and security controls. Critical thinking and complex problem-solving ability.  Strong organizational, analytical skills and the ability to work at a highly-detailed level.

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

The current range for this position is

$113,668.05 - $203,468.21

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?
•    Challenging work and the ability to make a difference
•    You will have a voice and feel a sense of belonging
•    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
•    Bonus potential for all positions
•    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
•    10 paid holidays throughout the calendar year
•    Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.