Full-Time

Team Member Care Advocate

Mesa, AZ

Posted on 10/15/2024

Spring Health

Spring Health

1,001-5,000 employees

Personalized mental health solutions for employers

Consumer Software
Healthcare

Compensation Overview

$60k - $73kAnnually

Entry

Mesa, AZ, USA + 1 more

More locations: Phoenix, AZ, USA

Role requires onsite presence at three customer locations around Mesa and Phoenix, AZ.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Customer Service
Requirements
  • A Bachelor's degree in a similar field is required
  • Experience working with diverse populations and backgrounds within the social work industry.
  • Experience helping organizations manage evolving workforce environments and norms is a plus.
  • Experience connecting individuals to resources quickly in times of crisis is a plus.
  • Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.
  • Experience assisting individuals through burnout, managing work-life balance is a plus.
  • Ability to balance the needs of multiple stakeholders.
  • Flexibility and creativity when approaching workplace challenges.
  • Depth of knowledge of community resources.
  • Knowledge or experience in working with retail employees is a plus.
  • Excellent listening, written and verbal communication skills.
  • Acknowledge and embrace diversity and inclusion.
  • Motivated to go above and beyond for members to provide a high-touch experience.
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks.
  • Stable transportation and ability to work from multiple onsite locations
  • Located within a 25 mile radius of job location listed
Responsibilities
  • Identify and make referrals for work-life, financial & legal, and basic needs support
  • Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed
  • Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.
  • Offer consultation related to navigating mental health resources (local and national) and available workplace benefits
  • Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.
  • Spring Health benefit promotion: relationship building with customer POCs, tabling events, benefit overviews, rounding, wellness events, etc.
  • Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
  • Represent Spring Health and help to support/reinforce program parameters and goals.
  • Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
  • Submit reporting documentation of all client and organizational activities on a routine and timely basis.
  • Attend customer meetings as requested/appropriate.
  • Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
  • Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals
  • Demonstrate cultural humility and promotion of diversity, equity and inclusion

Spring Health provides personalized mental health solutions aimed at improving employee well-being for organizations and health plans. Their approach, known as Precision Mental Healthcare, involves assessing individuals to determine the most appropriate mental health support, which can include digital resources, meditation, therapy, and medication. The platform is user-friendly, allowing users to complete a brief assessment that generates a personalized care plan and connects them with suitable providers. Users can schedule appointments or access wellness exercises directly through the platform, which also features a Care Navigator for ongoing support. Unlike many competitors, Spring Health focuses on tailoring mental health care to the specific needs of each individual, making it easier for employers and health plans to enhance their mental health offerings. The company's goal is to provide comprehensive mental health support that is accessible and effective for all employees.

Company Stage

Series E

Total Funding

$452.3M

Headquarters

New York City, null

Founded

2016

Growth & Insights
Headcount

6 month growth

14%

1 year growth

42%

2 year growth

122%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaborations with major health plans like Highmark Health expand access points and enhance service offerings, indicating strong growth potential.
  • The launch of innovative tools like Atlas and Sage demonstrates Spring Health's commitment to leveraging technology for better mental health outcomes.
  • High-profile partnerships with companies like General Mills and LinkedIn validate the platform's effectiveness and market acceptance.

What critics are saying

  • The highly competitive mental health sector requires continuous innovation to maintain a competitive edge.
  • Integration of new services and partnerships, such as with Eleanor Health, may pose operational challenges and strain resources.

What makes Spring Health unique

  • Spring Health's Precision Mental Healthcare system offers highly personalized mental health support, setting it apart from more generalized solutions.
  • The introduction of Atlas, a recommendation engine for workplace mental health, provides data-driven insights and action plans, enhancing the value proposition for HR and benefits leaders.
  • Their comprehensive approach, including partnerships like the one with Eleanor Health for substance use disorder services, ensures a full spectrum of mental health support.

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Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

INACTIVE