Full-Time
Salesforce Engagement Manager
NeuraFlash
201-500 employees
AI-powered CRM analytics for enterprises
No salary listed
Remote in Canada
Remote
Remote within Canada; residency limited to Alberta, British Columbia, or Ontario.
 Consulting (1) |
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- 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
- Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
- Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
- Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
- Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings
- Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients
- Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint
- Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation
- Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
- Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
- In collaboration with Neuraflash, Part of Accenture's operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
- Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
- Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
- Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
- Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
- Eager to embrace challenging situations and enjoys solving complex problems
- Proven ability to work cross-functionally
- Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
- Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
- Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
- Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
- Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems
NeuraFlash helps large organizations digitally transform by combining AI with CRM analytics. It offers AI-powered tools to analyze data, visualize insights, and improve customer interactions, with a focus on platforms like Salesforce and Slack. The company delivers off-the-shelf solutions and tailored implementations, plus ongoing support, charging for services and possible software subscriptions. By integrating AI-powered search and generative AI, NeuraFlash aims to help clients extract better insights and prepare for future tech. Compared to competitors, it emphasizes industry-specific solutions, strong partnerships (e.g., Macy’s), and end-to-end assistance—from deployment to ongoing optimization—rather than just a single product. Its goal is to enhance customer experiences and operational efficiency for enterprises through digital transformation.
Company Size
201-500
Company Stage
N/A
Total Funding
$2.2M
Headquarters
Boston, Massachusetts
Founded
2016
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Simplify's Take
What believers are saying
- Florida Prepaid cut chat assignments 50% and wait times 40% using NeuraFlash.
- NeuraFlash reported 50-plus Agentforce pilots and 85% conversation automation across clients.
- A July 2026 website update still highlights NeuraFlash inside Accenture’s Salesforce and AWS expansion.
What critics are saying
- Accenture ownership kills NeuraFlash’s independence and folds sales into a larger consulting machine.
- Salesforce platform dependence ties revenue to one vendor’s roadmap, pricing, and partner priorities.
- If Accenture standardizes NeuraFlash delivery, its specialized brand disappears within 12-24 months.
What makes NeuraFlash unique
- Accenture closed NeuraFlash on September 29, 2025, adding 510 Salesforce specialists.
- NeuraFlash built 1,000 implementations for 400 customers, concentrating on Agentforce and Service Cloud Voice.
- Its AWS, Salesforce, and generative AI delivery stack targets contact-center automation and mid-market deployments.
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Benefits
Remote Work Options
Flexible Work Hours
Company News
A modern contact center with Salesforce drives increased customer satisfaction and deflection. Florida Prepaid worked with Salesforce and NeuraFlash to use Agentforce across multiple portals while also investing in Agentforce Voice to modernize service, improve deflection, and support growth. The Outcomes Fewer Live Agents Assigned to Chat Decrease in Wait Time Florida Prepaid helps families across Florida prepare for and pay for college, handling large call volumes that spike throughout the year. Wanting to set the precedent for exceptional service and remain technology forward-thinking while reducing contact center costs through increased efficiency, Florida Prepaid partnered with Salesforce and NeuraFlash to leverage the latest technologies to better achieve these goals. Building the foundation: Amazon Connect and Service Cloud Voice. In early 2024, Florida Prepaid underwent a large-scale contact center migration, moving to Amazon Connect and Service Cloud Voice. This solution has helped handle demand peaks and enabled greater scalability in the contact center. Salesforce Service Cloud Voice, alongside Amazon Connect, introduced new capabilities like real-time transcription, intent-based routing, and a single unified customer view for human Agents. This helped reduce the average handle time by 30%, creating the foundation for Agentforce projects that will further optimize the Florida Prepaid contact center. Expanding self-service with three Agentforce Agents. Florida Prepaid leverages Agentforce across multiple portals to modernize service, improve deflection, and support revenue growth. Building on the strong foundation of Service Cloud Voice and Amazon Connect, NeuraFlash worked alongside Florida Prepaid to build three Agentforce Agents on the chat channel, each tailored to a specific portal. These Agents use targeted knowledge articles to guide users, providing 24/7 conversational service, reducing escalations to human agents, and saving time and money. Customers can now easily submit cases and view paymentand balance information through guided conversational experiences. Agentforce quickly resolves common issues, reducing effort for both customers and agents. This ultimately allowed the elevation and repositioning of live agents, resulting in 50% fewer being assigned to chat, and cut customer service wait times by 40%. Taking AI to voice with Agentforce Voice. After finding great success across the chat channel, Florida Prepaid wanted to ensure this level of service was available to customers on multiple channels - bringing it to voice. With the introduction of Agentforce Voice, customers can access support on their preferred channel, while Agentforce Voice is able to conversationally answer customers' questions while routing more complex conversations to representatives, so teams can spend more time helping families make the best decision for their situation, creating another 24/7 information channel for customers and supporting increased customer satisfaction. Florida Prepaid continues to optimize and expand Agentforce across each portal and voice channel, setting a new standard for modernized, AI-powered customer service in the education sector. Quick Facts
Schurz Communications: A case study in contact center modernization. Schurz Communications partnered with NeuraFlash to modernize customer service by migrating to a cloud-based CCaaS platform built on Amazon Connect. Replacing legacy systems enabled unified omnichannel support, stronger agent tools, and improved analytics. With AI automation and streamlined communications, Schurz now gains better visibility into performance and delivers a more efficient, scalable and cost-effective customer experience. The challenge. Schurz sought to migrate from their existing contact center platform to a new CCaaS solution that could provide enhanced functionality and more competitive pricing. Their key challenges and desired outcomes included: * Advanced IVR Features: The need for more sophisticated routing based on customer intent, dialed number, and hours of operation, as well as custom API capabilities and compliance. * Omnichannel Support: A desire to unify all communication channels, including voice, chat, email, and social media, into a single platform for both customers and agents. * AI-Driven Capabilities: The need to implement conversational AI, automated notifications, real-time agent guidance, and post-interaction summaries to improve efficiency and customer experience. * Quality and Analytics: The objective to gain comprehensive reporting and dashboards for real-time and historical data, including automated scoring, sentiment analysis, and interaction categorization. * Agent Empowerment: A requirement for a modern agent application with softphone functionality, screen/audio capture, PII redaction, and custom screen pops to provide a complete view of the customer. The solution. Schurz Communications set out to build a scalable, all-in-one contact center platform designed for long-term growth. To achieve this, the company implemented a two-phased solution powered by Amazon Connect, which serves as the foundation of its new operations. The platform integrates conversational AI through Amazon Lex and Amazon Polly to create an intelligent IVR that understands customer intent and provides fast, self-service options. All communication channels - voice, email, chat, and social media - were unified into a single, streamlined workspace to simplify agent workflows. With Amazon Q and Contact Lens, agents now receive real-time guidance and detailed insights from each conversation, supported by analytics and reporting through CloudWatch. This modern solution enables Schurz to operate more efficiently, deliver faster and more personalized service, and continually evolve its customer experience. By adopting AWS technology, Schurz Communications now operates on a scalable, efficient, and intelligent contact center platform that positions the company for continued growth, operational agility, and an elevated customer experience. The move to Amazon Connect delivered clear and measurable improvements across Schurz Communications' operations and customer experience. Highlights include: * 30% Reduction in Monthly Costs: Shifting from a traditional licensing model with NICE to AWS's consumption-based pricing significantly lowered ongoing costs for AI and contact center services. * Improved Customer Experience: Faster answers, smoother interactions, and AI-powered self-service reduced wait times and increased first-contact resolution. * Seamless Support Journeys: With AI assisting agents in real time, customers now receive more accurate, personalized support across every interaction. Future-Ready Service: The new AWS-based platform gives Schurz the flexibility to quickly adapt to new channels and technologies, ensuring a continuously improving service experience.
Accenture acquiring NeuraFlash for Salesforce, gen AI expertise.
To help customers get the most out of their investment, NeuraFlash LLC is excited to launch the NeuraFlash Agentic Optimization Club, an exclusive initiative designed to optimize the performance and ROI of their Agentforce implementations.
NeuraFlash has worked with customers such as Vivint, a major smart home security provider, to effectively utilize Agentforce to automate tasks including troubleshooting, product suggestions, and lead collection.