UX Researcher

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.

• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: UX Researcher
The UX Researcher will uncover deep customer insights to inform Money Mart’s digital products, strategy, and experiences. Working across pods and growth initiatives, this role designs and executes research that directly shapes product direction and ensures customer voices are at the center of what we build. You’ll collaborate with designers, product managers, analysts, marketers, and stakeholders to influence decisions with actionable insights.

What You’ll Do

• Cross-Pod & Growth Support: Conduct generative and evaluative research to support pod workstreams, growth initiatives, and product iterations

• Discovery Research: Lead early-stage discovery for new products and features, delivering insights to shape MVP scoping and development

• Research Design & Execution: Develop research plans, screeners, scripts, and guides while applying the right methods (interviews, surveys, diary studies, usability testing, A/B test support)

• Synthesis & Insights: Translate findings into clear, actionable insights that influence strategy and design

• Collaboration: Work side-by-side with UX designers, product managers, and analysts to activate insights and improve customer experiences

• Evangelize Customer Voice: Champion customer needs throughout the development lifecycle, especially during MVP iterations and roadmap planning

• Insight Sharing: Present findings through workshops, reports, and walkthroughs to align teams and drive action

• Research Infrastructure: Help standardize processes, templates, and build a growing repository of insights to support teams and avoid duplication

• External Tools & Partners: Leverage research platforms (UserTesting, Maze, Ethnio, etc.) to scale capabilities when needed

• Measurement & Validation: Partner with analytics teams to triangulate qualitative and quantitative insights, supporting experiments and optimization

What You’ll Bring to the Table

• 3–5 years of experience in UX or product research roles within agile digital product environments

• Strong expertise in mixed-methods research, applying both qualitative techniques and quantitative analysis

• Proven ability to deliver research that influenced product strategy or user experience outcomes

• Excellent communication and storytelling skills, with the ability to present findings to technical and non-technical audiences

• Familiarity with design thinking, agile/scrum methodologies, and product development cycles

• Experience in financial services, fintech, or retail preferred

Education + Experience

• Bachelor’s degree in Human-Computer Interaction, Psychology, Design, or a related field preferred

• Hands-on experience with usability testing, surveys, and digital research tools

• Track record of embedding insights into product decision-making and customer experience improvements

Ready to make customer insights the foundation of transformative digital experiences? Apply today and help us shape the future of financial services.

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