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Staff Linux Systems Administrator
Federal
Posted on 7/22/2022
INACTIVE
Locations
Austin, TX, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Apache Kafka
Data Science
Development Operations (DevOps)
Elasticsearch
JavaScript
Linux/Unix
Management
MySQL
nginx
Oracle
Perl
Puppet
RabbitMQ
Splunk
Python
Ansible
Requirements
  • The ideal candidate will have a strong background in systems administration and engineering, understanding of the components of cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux expertise is a must
  • 6+ years experience with Linux (RedHat and/or CentOS)
  • Working-level knowledge of one: Perl, Python, JavaScript
  • Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
  • Strong experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks
  • Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal
  • Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable
  • Understanding of ITIL v3 framework and how it applies to incident, problem and change
  • Candidates must have good communication skills and work well in a collaborative team environment
Responsibilities
  • Contribute to Configuration Management and Infrastructure as Code for ServiceNow's global private cloud
  • Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience
  • Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains
  • Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members
  • Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing
  • Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation
  • Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures
  • Troubleshoot database backup and restore failures as well as perform database migrations
  • Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more
ServiceNow

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
Benefits
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble