Crusoe Industries is on a mission to unlock value in stranded energy resources through the power of computation.
Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw
We aim to align the long-term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by ensuring that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields, including artificial intelligence, graphics rendering, and computational biology.
About This Role:
Crusoe Support Desk is responsible for Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. It also works on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff. Customer service, team player, and self-motivation are big here at Crusoe. A desire to learn above and beyond with our education programs is highly encouraged to grow within the company.
A Day In The Life:
Onsite for Crusoe Industries in Tulsa
Start to finish - User support Including:
On/Offboarding
Support Desk Projects
Maintain tracking in JIRA on the project board
Ticketing and Documentation
End User support troubleshooting
Be a documentation creator/editor
Identify, log, and resolve technical problems with applications and systems
Maintain accurate documentation on office systems, including trouble tickets and inventory
Learn and Adopt new IT support and management platforms
Assist IT Leadership in establishing processes
Procure, deploy, support, and maintain IT infrastructure
The position requires being onsite at our Tulsa Manufacturing Office
Other travel may also be required up to 20% (out of state)
The shift’s exact hours may change by an hour now and then due to project demand; however, 7 AM to 5 PM is the standard shift
Ensure systems are compliant with security policies
Timely communications and acknowledgments
You Will Thrive In This Role If:
Prior experience with MDR/XDR platforms - Examples: (Sophos XDR, Crowdstrike, Huntress)
Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA
Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, JAMF)
Prior experience working as an engineer at a Managed Service Provider
Prior experience with Cisco Meraki and ability to (Deploy, Troubleshoot, and Maintain a Level 2 Network)
Prior experience working in large enterprises with a large end-user pool
Strong MacOS experience and support with scripting
Strong Linux BASH command line
Experience with mobile device management (MDM) solutions, ticketing systems, and IT
Documentation platforms. Manage, implement, and maintain SAAS platforms
Technical knowledge of the Windows operating systems and experience with deployments and troubleshooting
Excellent written, oral, and interpersonal communication skills
Self-starter yet knows when to ask for help and works excellent in a team
All job offers are contingent upon receiving a negative drug/alcohol test. This position is subject to random drug testing
Must be able to pass a background check
Our Company values speak to you, resonate with you, make sense to you and how you desire to work
- Preferred but not required
Bachelor’s Degree or equivalent experience plus 6+ years of working experience
Meraki Certification
Okta Certification
Benefits:
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $50 per pay period
Compensation Range:
Compensation will be between $50,000 - $70,000. Restricted Stock Units are included in all offers. The applicant’s education, experience, knowledge, skills, abilities, internal equity, and alignment with market data will determine compensation.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.