Manager – Regional Operations

Vixxo Facilities Solutions is seeking a full-time, home-based Manager, Regional Operations to support multi-state customer sites across UT, NV, and AZ. 

THE ROLE:

As a Regional Operations Manager, you will be responsible for ensuring high-quality service delivery and customer satisfaction across your assigned region. You will coordinate with various departments and teams within Vixxo, as well as with external service providers, to improve coverage and drive performance improvement. You will achieve this by leading a small team,building strong relationships with our customers and service providers, and conducting regular business reviews and field visits to understand their needs and feedback. You will lead and develop a small team of Facilities Leads and a Facilities Capital Manager that will be critical to ensuring customer success.

WHO WILL LOVE THIS JOB:

• As a project manager, you possess the discipline and creativity to transform ideas into a project plan aligned with business goals and execute it in a timely manner.
• An adviser builds rapport by offering strategic value in every interaction.  You are trusted internally by cross-functional partners, as well as externally by our customers, for your strategic inputs.
• An excellent communicator, you have a knack for explaining technical processes concisely (even to a non-technical audience), and are comfortable communicating to diverse audiences.

TOP 5 RESPONSIBILITIES:

• Coordinate with resources across departments in Vixxo to ensure the needs of the customer are being addressed quickly and correctly.
• Remotely lead and develop a small team of Facilities Leads and a Facilities Capital Manager to own the day-to-day workload of coordinating reactive, planned, project, and capital services.
• Work very closely with the Service Provider Management team to assist with new vetting new contractor capabilities, own the service provider relationships, and drive the service execution side of Vixxo’s interactions with Service Providers.
• Meet with Service Providers in the field and remotely to conduct business reviews, provide feedback, and offer support.
• Meet with customer counterparts in the field when necessary to understand their expectations and challenges, and develop a strong relationship with them to drive business growth.

QUALIFICATIONS:

• A minimum of five (5) years of experience in facilities management or related industry; field experience is preferred. Management of multiple sites in commercial and/or retail preferred. 
• A minimum of five (5) years of experience leading and managing team members, ideally remotely and within the facilities services or customer service industry.
• Possess a strong knowledge of building systems and facility maintenance and operations, with technical/mechanical trade experience, especially in HVAC&R, Food Service & Beverage, Gas Station Equipment, Plumbing, and Electrical systems.
• A strong understanding of current contractor pricing trends, pricing evaluation, work scope validation, and competitive negotiation skills.
•  Above-average mastery of Excel and proficiency with most major Microsoft products, including Outlook, Word, Power BI, PowerPoint, OneDrive, and OneNote. Using Microsoft Office in a professional environment (Word, Excel, PowerPoint, and Outlook).
• Above-average mastery of Excel and proficiency with most major Microsoft products, including Outlook, Word, Power BI, PowerPoint, OneDrive, and OneNote. Using Microsoft Office in a professional environment (Word, Excel, PowerPoint, and Outlook).

Other Skills and Abilities:

• Demonstration of relationship building, presentation capabilities, organization skills, and ability to multitask. 
• Proven ability to effectively establish priorities and develop objectives, goals, and action plans to meet or exceed customer expectations within a fast-paced environment.
• Demonstrated strong customer focus, ability to effectively connect as the first line of communication, and the face of the company.
• Strong attention to detail, problem-solving, and time management.
• Superior oral and written communication skills, strong conceptual and analytical root cause skills, and a high degree of self-motivation.
• Capable of working under pressure and meeting deadlines.
• Able to adapt to a constantly changing environment.

Education, Certificates, Licenses, Registrations: Education Requirement:

• A high school diploma or equivalent is required.
• A Bachelor’s degree or significant trade experience will typically be needed.
• Trade management experience preferred

Certificate and/or License:

N/A

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time and use hands to operate a computer keyboard and telephone. The employee is occasionally required to stand and walk for prolonged periods and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Travel:

The position requires travel, on the road up to 50%, with some overnights possible.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily performed in a typical office environment. The noise level in the work environment is usually moderate, with ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.