Full-Time
Senior Account Executive
Property Insurance
WTW
10,001+ employees
Global risk management, insurance brokerage, consulting
No salary listed
Ipswich, UK
Hybrid
Hybrid role in Ipswich; not 100% remote; on-site days not specified.
 Sales & Account Management |
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- A good knowledge of the (re)insurance market to address client and technical issues
- Proven track record of delivering high levels of client service
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, and (re)insurers
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Ability to work both independently and as part of a wider team
- Able to prioritise, manage deadlines and work under pressure
- Good communication skills
- Experience of working with and adhering to processes and systems to support client service delivery
- Ability to adapt personal style to work effectively with a wide range of clients, colleagues, and underwriters
- Must be prepared to work with integrity and openness, always complying with FCA requirements
- Good IT skills with excellent Excel usage capability including: Broking Systems, MS Office, Power BI, PQ / RIC, Ability to assimilate and apply large volumes of information rapidly
- Work alongside Brokers and Client Relationship Managers to understand the client’s business and their risk management needs, to look for solutions to deliver those needs
- Provide excellent ongoing service throughout the life cycle of a clients’ policy.
- Understand and apply the business unit policies and procedures.
- Provide technical, industry and subject matter expertise where required.
- Draw upon expertise within specialist technical teams within the Business Unit (BU) and across the Group for the benefit of the client as required.
- Liaise with clients and build strong relationships.
- Work alongside (and provide direction as appropriate) the Mumbai Placing & Billing Team (P&B), by logging requests on Service Hub so they can prepare MRC’s (Market Reform Contracts), Invoices and Evidence of Covers (EOCs)
- Produce renewal documentation with guidance from brokers and support from the Mumbai Placing & Billing Team.
- Coordinate with Mumbai Placing & Billing Team on queries, errors, revisions etc.
- Issue accurate documentation to the client in a timely manner.
- Respond quickly and accurately to new business requests.
- Maintain the placement file on the Electronic Filing System/Document Management System (DMS)
- Conduct Know Your Customer checks (KYC) and refreshers as and when required
- Perform Sanctions Checks on SMART tool through coordination with Lead Broker on resolution of issues and queries
- Perform Third Party Approval process by populating the Third-Party Scorecard through coordination with Lead Broker on resolution of issues and queries
- Check Market Security for TOBA (Terms of Business Agreement) status of markets being proposed and advise to Lead Broker
- Check Market Security for the status of carriers being used (including the use of any non-approved market letters, fact sheets as required), and ensure these are provided to the client at Indication / Quote stage as necessary.
- Prepare CEM (Client Excellence Model) Quote-to-Client (QTC) and Confirmation of Cover (CoC) where requested.
- Check organisations are setup (Client, Insured, Reinsured, Reinsurers, Third Party etc.) on Eclipse and initiate actions accordingly if not
- Be the first point of contact for all internal queries (including Accounting & Settlement (A&S)) aiming to resolve all internal queries independently
- Placement Management: Check policies/contracts/endorsements, market presentations and client documentation as appropriate before issuing to the client or underwriter.
- Provide accurate mid-term adjustment documentation to the client as and when required throughout the policy period.
- Operational and Service Delivery: Deliver ongoing high level end-to-end client service, ensuring adherence to Willis Towers Watson Group policies, procedures and all regulatory requirements for client activity.
- Respond to clients in a timely manner to ensure optimum client retention rates.
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
- Manage Key Performance Indicators (KPI’s)/Service Level Agreements (SLA’s) to ensure targets are met.
- Support the implementation of any new processes/procedures that are put in place.
- Ensure adherence to Group policies, procedures and all regulatory requirements.
- Support the overall operational governance and decision-making process.
- Support management and Willis Towers Watson in the management of risks applicable to the Business Unit.
- Any other duties commensurate with position or level of responsibility.
- Other: Support the overall operational governance and decision-making process.
- Support management and Willis Towers Watson in the management of risks applicable to the Business Unit.
- Any other duties commensurate with position or level of responsibility.
- Preferably ACII qualified or working towards the ACII qualification
- A good knowledge of the (re)insurance market to address client and technical issues
- Proven track record of delivering high levels of client service
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, and (re)insurers
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Ability to work both independently and as part of a wider team
- Able to prioritise, manage deadlines and work under pressure
- Good communication skills
- Experience of working with and adhering to processes and systems to support client service delivery
- Ability to adapt personal style to work effectively with a wide range of clients, colleagues, and underwriters
- Must be prepared to work with integrity and openness, always complying with FCA requirements
- Good IT skills with excellent Excel usage capability including: Broking Systems, MS Office, Power BI, PQ / RIC, Ability to assimilate and apply large volumes of information rapidly
Willis Towers Watson helps organizations manage risk and people programs by offering advisory, brokerage, and technology-based solutions. It operates in two segments: Risk & Broking, which identifies, quantifies, and places insurance coverage for clients from small businesses to large corporations; and Health, Wealth & Career, which provides consulting, technology, and administration services for health benefits, retirement plans, and talent management. The company differentiates itself by combining advisory services, technology platforms, and brokerage capabilities under one umbrella to deliver integrated risk management and people solutions globally. Its goal is to turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1828
Get referred to WTW
See people who can refer or advise you
Simplify's Take
What believers are saying
- WTW reported July 30, 2026 revenue of $2.47 billion and 5% organic growth.
- WTW’s board raised buybacks by $1.5 billion on July 30, 2026.
- WTW’s Newfront acquisition, completed January 27, 2026, expands U.S. broking scale.
What critics are saying
- WTW said July 30, 2026 Propel will cause headcount reductions and $625 million costs.
- WTW sued Howden US on May 19, 2026, signaling intensifying broker poaching wars.
- Propel’s 2028 savings target depends on automation execution; failure traps margin expansion and talent retention.
What makes WTW unique
- WTW’s July 2026 Propel plan blends AI automation with broker and consulting workflows.
- WTW’s July 23, 2026 TechWolf partnership deepens skills and workforce transformation advisory.
- WTW’s Willis unit builds niche parametric products for reefs, floods, and PJM revenue.
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Benefits
Remote Work Options
Company News
Norman joins Gallagher Re as Divisional Director within its Facultative team. Gallagher Re, a global reinsurance brokerage and advisory firm, has announced the appointment of Jenna Norman as Divisional Director, Fac. Norman brings extensive expertise in Facultative property broking, specialising in Facultative property broking, working extensively on complex property reinsurance placements for both UK and US clients. Her expertise includes structuring and placing reinsurance solutions for large property risks, with a focus on delivering effective outcomes for clients through market insight and collaboration. In her new role, she will leverage her deep market insights and strong industry relationships to drive tailored client solutions. Norman is joining Gallagher Re from WTW, where she most recently served as Reinsurance Broker within the London Market Retro team. Prior to that, she spent a year working at Besso, a re/insurance broker now part of The Ardonagh Group.
SEI, WTW Partner on Private Assets in CITs. WTW chose SEI's investment vehicles to deliver retirement solutions that invest in both public and private assets. Reported by SEI Investments Co. and WTW Investments, a division of WTW, announced a partnership to develop private market funds available through collective investment trusts. WTW will provide investment and operational due diligence, as well as research support for private market strategies used in retirement-focused CITs and evergreen solutions, according to the announcement. According to Christy Loop, WTW's head of U.S. wealth and strategic initiatives, WTW selected SEI Trust Co., SEI's trustee division, to deliver certain WTW retirement investment funds, including public and private markets, through CIT structures. The firms will also collaborate on the design of "new products and structures intended to deliver private market strategies through DC plans," according to the announcement. "New product development is centered on delivering diversifying investment exposures in a format that is purpose-built for the defined contribution market, given the operational, platform and administrative requirements necessary for successful implementation," Loop wrote in an email to PLANADVISER. "The key challenge and opportunity lies in harmonizing investment strategy, product structure and the unique needs of DC plans." The use of CITs as investment vehicles in 401(k) plans has grown significantly in recent years. As of 2023, CITs held 34% of assets inside 401(k) plans with at least 100 participants, according to the Investment Company Institute. By the end of 2025, CITs represented 54% of total target-date assets, having first surpassed mutual funds as the dominant vehicle in 2024, according to a Morningstar report published in March.
Willis executes "Dynamic Cat-in-Circle" parametric policy for Caribbean coral reef. Willis, a business of insurance and reinsurance broker WTW, and the Caribbean Biodiversity Fund (CBF) have launched a market-first "Dynamic Cat-in-Circle" parametric insurance policy to protect Caribbean coral reefs. Designed by Willis' Alternative Risk Transfer Solutions team, the structure reduces "near miss" events present in traditional Cat-in-Circle policies, where payouts trigger only if a hurricane's eye enters a fixed boundary. Instead, the dynamic model scales the insured area based on the storm's size and radius of maximum winds, ensuring payouts trigger whenever a reef suffers peak wind impacts, with funding of up to US$150,000 per event released for rapid emergency response. Designed in place for the 2026-2027 Atlantic hurricane season, the pilot policy encompasses 1,800 km^2 of coral reefs across the Dominican Republic, Jamaica, St. Lucia, and St. Vincent and the Grenadines. According to the announcement, insurance capacity for the policy is set to be provided by Liberty Mutual, with technical assistance and co-financing support from the InsuResilience Solutions Fund (ISF). Coral reefs in the Caribbean are amongst the most ecologically and economically significant ecosystems in the region. However, despite their critical importance, reef ecosystems continue to face increasing threats, including damaging hurricanes. As mentioned, the parametric policy introduces a "Dynamic Cat-in-Circle" structure that considerably reduces "near miss" hurricane events present in traditional Cat-in-Circle policies. "In a traditional structure, a fixed area is defined around an insured location, with payouts triggered if the hurricane eye enters that fixed area. A "near miss" occurs when the storm narrowly misses that fixed area, resulting in no payout despite impacts," Willis and the CBF explained. Adding: "The "Dynamic Cat-in-Circle" solution instead adjusts the insured area based on the hurricane's size, using the radius of maximum winds (the distance from the eye to peak winds). This creates a variable, storm-specific insured area. As a result, if the insured location is hit by the hurricane's strongest winds, a payout will be made. Additional concentric circles with lower payouts further align cover with a hurricane's wind footprint." Kaniescka Yogeswaran, Manager, Alternative Risk Transfer Solutions, Willis, commented: "Helping to design the first 'Dynamic Cat-in-Circle' parametric policy for coral reefs in the Caribbean has been a rewarding challenge. With climate change-related natural hazards increasing in scale and frequency, this type of ground-breaking solution enables the rapid deployment of resources to help repair critical ecosystems and restore services following a major event like a hurricane." Karen McDonald Gayle, CEO of the Caribbean Biodiversity Fund, said: "The Caribbean Biodiversity Fund is thrilled to pilot this world-first coral reef insurance policy. In the Caribbean, the health of our coastlines and communities is directly tied to the health of the coral reefs surrounding our islands. By investing in nature, our insurance and finance partners are demonstrating its value as a critical natural, cultural and economic resource." Following the Mesoamerican Reef Fund's (MAR Fund's) successful application of parametric insurance to manage hurricane risk to the Mesoamerican Reef, which was also designed by Willis and co-financed by ISF, the CBF has partnered with Willis, MAR Fund, and four Caribbean National Conservation Trust Funds (NCTFs) to pilot the programme. Since payouts are triggered by independently verifiable hurricane parameters instead of damage assessments, funds can be rapidly disbursed during the critical period for effective reef response. Importantly, Willis and CBF also explained that this parametric policy aims to ensure that funding reaches its intended destination promptly. Quick clean-ups, coral stabilisation, and restoration after a damaging event has occurred, have demonstrated positive effects on coral survival and recovery, thus enhancing reef health. "The aim of this year's pilot is to demonstrate that parametric insurance can be effectively applied to support reef conservation in the Caribbean island context. Accordingly, current coverage is modest with a US$1,000,000 policy limit across the four participating countries, which is limited relative to the scale of hurricane risk faced by Caribbean reefs. Premiums for this financial protection are being co-funded by ISF, with a longer-term premium financing strategy to be developed during the project," both firms noted. "The ultimate ambition is a validated, scalable, and sustainable financing model to close the funding gap after hurricane damage to all Caribbean reefs, protecting the coastal communities, fisheries, and tourism economies that depend on them across the region," Willis and CBF added. Charlotte Belin, Senior Underwriter at Liberty Mutual, said: "Liberty is proud to provide the insurance capacity for this pioneering programme and to support a solution that recognises the vital role coral reefs play in the resilience of Caribbean communities and economies. We hope this pilot will demonstrate how insurers can work alongside conservation and finance partners to develop scalable protection for natural assets." Dr. Annette Detken, Head of InsuResilience Solutions Fund (ISF), added: "Healthy coral reefs are essential for protecting livelihoods, supporting biodiversity and strengthening the resilience of coastal communities across the Caribbean. This partnership demonstrates how innovative risk financing can help safeguard natural capital by ensuring funding is available immediately after disasters strike. At ISF, we are proud to support solutions that strengthen resilience while protecting ecosystems that communities and local economies depend on." All of its Artemis Live insurance-linked securities (ILS), catastrophe bonds and reinsurance video content and video interviews can be accessed online. Its Artemis Live podcast can be subscribed to using the typical podcast services providers, including Apple, Google, Spotify and more.
Ageas Re unveils regional restructuring, appoints APAC lead underwriter to head international, specialty business. Brussels-headquartered reinsurer Ageas Re has unveiled "a new, more client-focused organisation", effective from September 1, to further optimise client proximity and accessibility to its services, ac... To continue reading the full article and get full access to the InsuranceAsia News platform, please enquire about a subscription. Your company may already have a corporate license in place. * Cirilo Cabesas joins AIG as senior claims executive * August 5 He joins the US insurer in Singapore following a long stint at Crawford. * Ruixiang Liu joins WTW as trade credit sales leader for Asean region * August 5 He spent the last two years at Coface as senior commercial manager. * Tysers Singapore appoints Prantika Sengupta as director for marine claims, client relations * August 4 She is responsible for enhancing the firm's claims offering, working under chairman of claims Chris Sydenham to support clients across the marine portfolio. * Australian broker Cowden names Charlotte Lau national head of operations * August 4 She has over two decades of experience in roles with QBE, Crawford and Sedgwick. Partner Content * Beazley | Clean marine: How aqua-innovators can ride the energy wave Insurance is critical to clean marine progress, but new fuels bring risks traditional policies do not fully cover, presenting market players an opportunity to build new models. * PartnerRe | Dementia the protection gap insurers can no longer ignore Unlike acute illnesses, dementia creates a long tail of financial need and its impact extends well beyond patients. * Sedgwick | Investing in people is shaping the future of loss adjusting in Asia Sedgwick Asia says it is ready to meet the evolving challenges of Asia's dynamic insurance markets. * PartnerRe | Understanding ageing in APAC: why perception, planning and protection don't always align Ageing is shaping finances, family dynamics and insurance needs of the caregiving ecosystem, but current product propositions and underwriting frameworks are not keeping pace with protection needs, finds PartnerRe survey.
Steve Hutchinson 'passes the reins' with Bruce Tsoi named WTW's Hong Kong head of P&C. WTW has appointed Bruce Tsoi as head of property and casualty for Hong Kong, according to a LinkedIn post by Steve Hutchinson, head of corporate risk and broking for Hong Kong and Macau. Tsoi (picture... To continue reading the full article and get full access to the InsuranceAsia News platform, please enquire about a subscription. Your company may already have a corporate license in place. * Gallagher Re taps Guy Carpenter veteran Luc Morement as APAC fac head * August 3 He was also previously head of Guy Carpenter's facultative business in the region from 2008 until 2024. * Gurudutt Joglekar replaces Jon Longmore as Chubb's Malaysia head * August 3 Longmore 'will be taking on a new role within Chubb, with details to be announced shortly'. * Price Forbes' Akihisa Hirata joins Howden as head of construction for Japan * August 3 He spent five months with Price Forbes as a director for their Japan practice, based in Singapore. * Chantel Pountney joins Sompo as senior property underwriter after career break * August 3 She was formerly with US insurer Everest in Melbourne until March. Partner Content * Beazley | Clean marine: How aqua-innovators can ride the energy wave Insurance is critical to clean marine progress, but new fuels bring risks traditional policies do not fully cover, presenting market players an opportunity to build new models. * PartnerRe | Dementia the protection gap insurers can no longer ignore Unlike acute illnesses, dementia creates a long tail of financial need and its impact extends well beyond patients. * Sedgwick | Investing in people is shaping the future of loss adjusting in Asia Sedgwick Asia says it is ready to meet the evolving challenges of Asia's dynamic insurance markets. * PartnerRe | Understanding ageing in APAC: why perception, planning and protection don't always align Ageing is shaping finances, family dynamics and insurance needs of the caregiving ecosystem, but current product propositions and underwriting frameworks are not keeping pace with protection needs, finds PartnerRe survey.