Full-Time
Vice President Client Service
Alternative
State Street
10,001+ employees
Asset management and custody for institutions
Compensation Overview
$110k - $188.8k/yr
Company Historically Provides H1B Sponsorship
Boston, MA, USA
In Person
Bachelor's
 Customer Experience & Support (2) |
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- A college degree is required, preferably with a major in finance or management.
- At least 10 years of experience in financial services is required.
- Ability to travel to client meetings is required.
- Private markets or hedge operations experience is required.
- Client management skills, including building strong client relationships and establishing trust through proactive communication and understanding client needs and pain points.
- Ability to bring teams across the business together to ensure seamless service delivery and client success.
- Service and issue management skills, including tracking client sentiment, overseeing escalations, and managing service plans.
- Analytical thinking and problem-solving skills to analyze metrics and issues, anticipate needs, define resolution paths, identify opportunities to enhance client experience and mitigate risk, and develop execution plans.
- Understanding of the suite of State Street products and services and the ability to connect them to client needs.
- Ability to identify critical, sentiment-impacting priorities and ensure they are quickly actioned.
- Initiate and manage servicing interactions with alternative-assets clients.
- Address and resolve day-to-day client issues across teams, escalating issues when necessary and working with internal teams to find solutions.
- Establish client governance, including key performance indicators, and coordinate accurate reporting.
- Track thematic trends across clients and teams and highlight them to team leadership.
- Collaborate with internal teams to respond to client needs in a timely manner and take immediate action to address issues as they arise.
- Collaborate with onboarding teams during volume spikes and step in to drive onboarding when required.
- Liaise with internal teams to respond to client due-diligence and other ad hoc requests.
- Assist with client presentation preparation, client meetings, and product collaboration.
- Maintain State Street records, documentation, and systems in accordance with policies.
- Run internal projects as they arise.
- Strengthen and deepen client relationships and continuously monitor clients' perception of service quality through Net Promoter Score tracking.
- Partner with business leads to maintain a strong focus on client service and requirements.
- Run service reviews.
- Partner with relationship managers and delivery personnel to monitor and report on service issues and compile remediation plans.
- Manage members of the client service team to achieve team and division goals.
- Collaborate with Relationship Management, Global Delivery, Product, Global Technology, and other stakeholders to deliver client service excellence.
- Support commercial negotiations and ensure compliance with contract terms.
State Street provides asset management and custody banking services for institutional investors worldwide, with State Street Global Advisors managing portfolios and offering advisory services. It generates revenue from asset management fees, transaction fees, and custody/administration fees, plus income from its own investments and lending activities. The company differentiates itself through its global scale and focus on institutional clients, offering integrated asset management, custody, administration, research, and trading across a broad network. Its goal is to help institutional clients meet their financial objectives by delivering comprehensive investment, risk management, and custody solutions on a global platform.
Company Size
10,001+
Company Stage
IPO
Headquarters
Boston, Massachusetts
Founded
1792
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Simplify's Take
What believers are saying
- Second-quarter 2026 revenue rose 17% to $4.0 billion, with record profitability and AUC/A.
- State Street won $384 billion of new servicing AUC/A in second-quarter 2026.
- The company targets $1 billion annual run-rate transformation benefits by 2029, boosting margins.
What critics are saying
- 2026 transformation needs roughly $500 million severance and low-single-digit headcount cuts.
- July 2026 integration of Santander CACEIS Latam depends on regulators, consultations, and 2027 closing.
- Custody banking concentration exposes State Street to fee compression if BlackRock, J.P. Morgan, or BNY win mandates.
What makes State Street unique
- State Street controls $57.9 trillion AUC/A and $6.3 trillion AUM as of June 30, 2026.
- July 2026 Santander CACEIS Latam acquisition deepens custody reach in Brazil, Mexico, and Colombia.
- June 2026 tokenization and stablecoin fund launches position State Street inside digital asset infrastructure.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Work Hours
Remote Work Options
Professional Development Budget
Tuition Reimbursement
Paid Holidays
Employee Referral Bonus
Company News
State Street SPDR S&P 500 ETF Tokenized bStocks price today, SPYB to USD chart, marketcap and volume | CryptoSlate. Thursday, august 20, 2026. SPDR S&P 500 ETF Tokenized bStocks (SPYB) is a blockchain-based asset providing tokenized exposure to the S&P 500 ETF. * State Street has launched the SPDR S&P 500 ETF Tokenized bStocks (SPYB), a blockchain-based asset offering economic exposure to the S&P 500 ETF. * SPYB aims to bridge traditional exchange-traded fund exposure with digital asset infrastructure, allowing users to access the performance of a diversified portfolio of large-cap U.S. companies via a tokenized format. * The tokenization of this ETF highlights the growing trend of bringing traditional financial products onto blockchain networks, though investors should be aware of specific risks associated with tokenized securities. Topics: Asset types, Institutional adoption, Public market, Financial instruments, Asset manager initiatives, Stock equity tokenization
State Street Corporation has launched a public offering of 500,000 depositary shares, each representing one-hundredth of a Series L perpetual preferred stock share. The new Series L class features fixed-rate reset dividends aligned with risk-free rates. The company filed a Form 8-K on 5 August 2026 detailing the preferred stock amendments and offering structure. The depositary shares allow both institutional and retail investors to access the Series L preferred stock without committing to full shares, potentially broadening the investor base. State Street also announced it is changing its fiscal year to align with the calendar year, improving comparability with industry peers and streamlining tax filings. The company confirmed compliance with SEC regulations and reported no material adverse events. The perpetual structure provides State Street with capital structure flexibility whilst offering investors long-term income opportunities.
BlackRock positions tokenized cash for the stablecoin era. BlackRock is expanding deeper into tokenized finance, this time targeting one of the fastest-growing opportunities created by U.S. stablecoin regulation: managing the assets that sit behind digital dollars. The world's largest asset manager has introduced two blockchain-based money market products designed to qualify as reserve assets for permitted U.S. payment stablecoin issuers under the GENIUS Act. The first, BlackRock Select Treasury Based Liquidity Fund, or BSTBL, is a tokenized share class of an existing BlackRock money market fund. Shares are available on Ethereum, giving institutional investors blockchain-based access to a traditional Treasury-focused liquidity product. The second, BlackRock Daily Reinvestment Stablecoin Reserve Vehicle, or BRSRV, is a newly created money market fund designed specifically with stablecoin reserves in mind. It offers daily dividend reinvestment and is being made accessible across multiple blockchains. Securitize serves as its transfer agent and tokenization provider. The launches point to a potentially significant consequence of stablecoin regulation. Stablecoin issuers generally need highly liquid, low-risk assets backing the tokens they put into circulation. Under the U.S. regulatory framework, that means instruments such as cash, Treasury securities and qualifying investment products. For large asset managers, those reserve requirements create a new pool of institutional money to manage. BlackRock has made clear that it wants a significant role in that market. The company already manages about $60 billion in reserves for Circle, the issuer of USDC, according to comments from BlackRock Chief Financial Officer Martin Small during its second-quarter earnings call. That represents a substantial share of a stablecoin market now valued at roughly $300 billion. BlackRock is not entering tokenized finance from scratch. In 2024, it launched the BlackRock USD Institutional Digital Liquidity Fund, better known as BUIDL, with Securitize. The tokenized money market fund has since grown to approximately $2.5 billion in assets and has increasingly been used within crypto markets as collateral. BSTBL and BRSRV take the strategy a step further. Instead of simply putting an investment fund on a blockchain, BlackRock is positioning tokenized funds as part of the financial infrastructure supporting regulated stablecoins. The opportunity has also attracted competitors. State Street, Franklin Templeton, Invesco and other large asset managers are developing products aimed at the growing market for stablecoin reserves and tokenized cash. This could create an unusual relationship between traditional asset management and digital currencies. Stablecoins are sometimes portrayed as competitors to traditional finance because they can move money outside conventional banking and payment networks. Yet their growth may simultaneously create demand for some of Wall Street's most traditional products: Treasury securities and money market funds. Tokenization adds another layer. Reserve assets themselves can increasingly exist in blockchain-compatible form, potentially allowing issuers to manage liquidity, collateral and settlement within the same digital infrastructure used for stablecoins. BlackRock has argued to U.S. regulators that tokenized versions of eligible reserve assets should not face additional limits merely because they are recorded on a distributed ledger. The company maintains that credit quality, duration and liquidity - rather than the underlying technology - should determine an asset's risk. That position offers a clue to where the market may be heading. Stablecoins may be crypto-native products, but the infrastructure beneath them is rapidly becoming institutional. As regulation defines what issuers can hold, major asset managers are competing to manage those reserves and bring them on-chain. BlackRock's latest launches suggest that the stablecoin boom may ultimately create as much opportunity for traditional finance as it does for crypto companies.
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