Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem has the Leadership position you are looking for!

The Service Center Manager (Godwin & Flygt Pumps) is responsible for achieving and maintaining profitability of a Xylem service center through the management of safety, equipment rental, sales, service, daily operations and delivery of exceptional customer service. People leader will have 17 direct reports

Company Vehicle is assigned

We offer a full benefits package to include Flexible Time Off (FTO) health, dental, vision, investment savings plan, and additional miscellaneous benefits. Benefits start on your date-of-hire

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Daily Operations

• Lead sales team to meet and exceed budgets and develop markets in your territory

• Manage labor, maintenance and repair costs while maintaining product quality.

• Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.

• Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.

• Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.

• Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience. Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.

• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs.

People Leadership

• Ensure the maintenance of a hazard-free and safe operating work environment.  Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.

• Promote and encourage a culture of teamwork employing best practices that benefit all employees. 

• Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of: Respect, Responsibility, Integrity and Creativity.

• Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.

• Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.

Performance Metrics

• Safety Score Card (IFR/ISR)

• Operating Income

• Inventory Accuracy

• Sales & Orders

• Working Capital (accounts receivable)

• Customer Service (Net Promoter Score)

• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS: Xylem does not provide visa sponsorship for this position

• Bachelor’s degree in business, technology, operations management or related field or equivalent work experience is required.

• A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.

• Minimum of three years previous business management experience, including direct P&L responsibility.

• Three years rental management experience preferred

• Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.

• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating

• Highly developed management, organization and communication skills

• Demonstrated ability to build and continuously motivate highly effective teams.

• Successful track record in managing budgets and/or P&L responsibility.

• Effective leadership, motivational, organizational and communication skills.

• General knowledge of the operation and maintenance of a facility.

• General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.

• Ability to provide superior customer service.

• Effective interpersonal skills with customers, employees, and management team.

• Ability to effectively communicate verbally and in writing.

• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.

• Demonstrated technical and project management skills.

• Proficiency in Microsoft Office products and the use of computer applications

DAY IN THE LIFE: 

• Moderate standing, walking, bending and lifting.

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

• Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company.

• Job Site: Intermittent exposure to job site conditions and hazards; e.g. petrochemical refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc.

• Shop: Regular exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise (to maximums of 95 decibels).

Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.
 

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Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.