Associate Program Director

Associate Program Director/Program Director

The Associate Program Director/Program Director is a vital role within Acceleration Partners’ Client Service team that’s ideal for individuals who are excited about managing large teams and overseeing successful outcomes of a large portfolio of clients. This role is focused on growing highly successful teams, upholding high accountability and delivering great outcomes for our clients. The ideal candidate loves building team culture and supporting the growth and elevation of their team members. This role requires strong understanding of effective resource management and a deep sense of how to deliver outstanding client work while maintaining account margins and profitability. It focuses heavily on ensuring team synergies and alignment, constantly looking for areas to improve processes and establish best practices. This person needs strong operational oversight and instincts, excellent attention to detail and the ability to keep a lot of processes and outputs moving effectively at the same time. They need to be an affiliate channel expert and advocate who can support driving innovative strategies and outputs. This person will work closely with our Account Directors (or AADs) who will be leading our client relationships and strategic direction for programs. The ability to effectively balance the strategic needs of the client with successful and happy teams is essential.

Top 5 – Associate Program Director/Program Director

1. Lead, Manage and Hold Your Team Accountable –Oversees account team for a large portfolio of clients, managing hires and leading team members and ensuring they are executing at a high level. Builds relationships with team members, cultivating rapport with everyone. Manages growth paths for client team members, identifies opportunities for training, and proactively addresses underperformance through coaching and management. Works closely with Account Directors to build effective team outcomes and high performing client teams. Successfully delivers a positive working culture and environment aligned to AP values. Accountable for new hires and developing account team through mentoring, coaching and proactive and timely feedback.
2. Program Oversight and Strategic Execution – Oversees the operational and strategic management of client programs, ensuring program operations run on time, on budget and at a highly professional standard. Has a clear understanding of program strategy and key risk areas and ensures account team is executing on client needs. Leverages channel expertise to support innovation and growth while reducing risk. Engages with the team around process improvements and ensures the delivery of high-quality work while maintaining efficiency.
3. Resource Allocation, Management and Profitability – Works closely with Staffing to manage monthly utilization rate, creating staffing plans for full portfolio. Ensures accounts are profitable and stay within scope. Stays laser focused on account revenue and profitability, working with Account Management Director to balance growth with margin. Manages team workload and priorities through lens of profitability and best outcome. Works with the account team to identify ways to build account efficiency, identify opportunities for new revenue, and drive better outcomes without additional program costs. Is ultimately responsible for the margin in their portfolio. Anticipates obstacles for client teams and ensures they are cleared to enable team to operate efficiently.
4. Superior Client Service and Satisfaction– Works closely with Account Directors to ensure client teams are executing the account strategy and aligned with the strategic needs of client. Supports Account Director on client escalations. Supports and guides team on effective client management and processes to ensure the team is delivering ongoing outputs to a high standard. Supports client satisfaction overall which is reflected in a net promoter score of 8+.
5. Internal accountability – Comfortable operating in a matrixed accountability with Account Directors, offering flexibility and support when needed in line with changing escalations and priorities. Shows organizational stewardship in leading the team, ensuring proper information sharing by disseminating information in a timely manner and with the business’ perspective. Flags and escalates key risks and people issues as needed up the chain.

QUALITIES OF THE IDEAL CANDIDATE:

• Comfortable managing large global remote teams
• Enthusiastic about managing and growing high performing team members
• Comfortable working with mixed accountabilities and serving as the informational bridge between functions
• Excellent coach with proven track record of developing A Players
• Strong operational instincts and process oversight and management
• High attention to detail
• Excellent written and oral communication skills
• Comfortable with pushback and liaising with internal stakeholders to get to positive outcomes
• Strong internal accountability, always meeting deadlines and keeping commitments
• Leads by example and knows how to collaborate and motivate team members in a remote environment
• Thrives in a fast-paced environment; enjoys bringing order to chaos and sets the tone for the team
• Can overcome roadblocks and take a solution-oriented approach to challenges.
• Prioritizes competing objectives and manages time with skill and coaches team to do the same

• BY 6 MONTHS… the Associate Program Director/Program Director has a great working relationship with their direct reports, the wider team, and the Account Management Directors they are supporting. Accounts are operating profitably, and resources are managed effectively. Operational outputs are to a high standard and escalations are limited.
• BY 1 YEAR… the Associate Program Director/Program Director oversees a happy and high functioning team culture, with team members who are engaged and enjoy working at Acceleration Partners. They have been able to implement strategic and process changes that have generated improvements to overall margins without reducing quality of output. Their clients love working with Acceleration Partners, all deliverables are A calibre, and Client Satisfaction Scores remain consistent at 8+.

MINIMUM QUALIFICATIONS & SKILLS:

• 8 plus years of online marketing, e-commerce, or affiliate marketing experience required
• General understanding of affiliate marketing required (direct or indirect channel exposure at agency or inhouse)
• Proven leadership track record with experience interviewing, hiring, developing, coaching, and performance management of direct reports.
• Knowledge of general affiliate tracking methodologies via platform partners (Radius by Impact, ShareASale, etc.) required
• Microsoft Office expertise required
• Experience in an Agency or Client Service environment highly preferred
• Experience in Project Management, Task management and time tracking using tools such as Asana.

WHY ACCELERATION PARTNERS?

Acceleration Partners is the world’s largest and first-to-market Partnership and Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, their global team of 300+ focuses on data-driven strategies that help connect brands to the right consumers through performance partnerships, traditional affiliate, influencer, performance PR, content and B2B partnership marketing. Serving over 200 brands with household names like Amazon, Target, Google, Warby Parker, Crocs, Reebok (to name a few) their diversified staff is creating what’s next in the industry by building balanced portfolios of high-performing partnerships. As the only truly integrated global partnerships agency, Acceleration Partners prides themselves on being on the cutting edge of new industry developments, and leveraging their proven expertise to bring unique solutions to the most complex challenges for brands who aim for growth.

AP Perks & Benefits - What we offer

• 100% remote work for everyone
• Unlimited Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays (no internal meetings)
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowance
• Paid sabbatical leaves, donation matching, and more!!

Benefits may vary based on employment status or country location.

Acceleration Partners is committed to having a diverse and inclusive culture. We would particularly welcome applications from black, Asian and other ethnic minority backgrounds, LGBTQ candidates, and candidates with a disability or who are neurodivergent.

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