Technical Specialist

Job Description Summary

RQA Specialist is responsible to solve technical challenges involving Quantitative products and databases installed on Windows and Linux based servers to level 3 incidents, participate as an active member in all support duties including but not limited to monitoring of client support calls, emails and internal monitoring tools.

Qualifications

• Bachelor's Degree or equivalent experience in Computer Science desirable.

• 3yrs min experience in MS Windows Desktop environment (server-client applications)

• 3 years min. supporting MS SQL databases

• 2yrs min experience on Cloud Environment ( Azure/AWS/Snowflake/ Google)

• Knowledge on basic Network Configuration

• Experience in Linux Installation and administration is considered as plus

• Motivated self-starter, capable of working with minimal direction alongside other phenomenal teammates in a very fast paced environment.

• Excellent organizational skills and details oriented.

• Excellent written and verbal communication skills.

• Ability to handle multiple-tasks and prioritize the responsibilities as per requirement.

Responsibilities

• Day-to-day technical Support of Refinitiv Quantitative products in distributed environments (MS-Windows/Linux operating systems and Cloud).

• Regular review and management of assigned client requests.

• Communication with external and internal partners using SNOW, Service Cloud and JIRA.

• SLA driven and good client advocacy to ensure all resolutions have been fulfilled and have met expectations of clientele.

• Collaborating across functions to ensure servicing requests to be addressed with other Technical Resources and Teams and call out issues as appropriate!

• Maintenance and monitoring of internal and client systems!

• Code Movement (Maintenance) / Release Implementation - This function relates to the regular maintenance (e.g. Windows patches) as well as application release Implementation / coordination.

Note : Flexible to work in 24/7 work shift model, covering APAC/EMEA/AMERS time zone

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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