INACTIVE
Full-Time
Customer Support Associate
Manufactures advanced rockets and spacecrafts for space transportation
Hardware
Aerospace
$1 - $24.5hourly
Junior
West Athens, CA, USA
Required Skills
Communications
Management
Requirements
- Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues
- Create and maintain internal knowledge base and help center collateral
- High school diploma or equivalency certificate
- 1+ years of experience in a front-lines customer support role
- Fluent in Italian and English
- Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
- Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
- Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
- Strong attention to detail and time management skills. You take pride in your craft
- Willingness and ability to flex weekend and night shift hours as needed to support our growth
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in high-growth, fast-paced environment
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc
- Written/verbal business fluency inItalian
- Must be available to work holidays
- Must be willing to work in-office
- Must be available to work 10-12 hours a day on one or more of the following shifts:
- Weekday 3rd shift: Sunday - Thursday (10 PM - 8:30AM)
- Weekend 3rd shift: Wednesday - Sunday (10 PM - 8:30 AM)
- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
Company Stage
N/A
Total Funding
$9.2B
Headquarters
Hawthorne, California
Founded
2002
Growth & Insights
Headcount
6 month growth
↑ 10%1 year growth
↑ 30%2 year growth
↑ 29%Benefits
Benefits and Perks - Our employees’ well-being is important to us and essential to our capacity to do extraordinary things. We offer a wide variety of programs to support the health, wellness, and financial security of our employees and their families.
INACTIVE