Director – Information Technology

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The University of Miami IT Department has an opportunity for a full-time Director, Information Technology to work in Coral Gables.

The Director, Information Technology oversees all aspects of computer technical support services and help desk operations and coordinates activities for University-wide IT projects. The incumbent in this position directs internal teams in the execution of initiatives as they relate to computers, application support and services, and strategic IT initiatives. This position exercises considerable judgment by making decisions in unprecedented situations.

Core Responsibilities:

• Supervises the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination.

• Manages daily operations and directs staff to achieve departmental goals and objectives.

• Assumes responsibility for campus-wide initiatives involving computer support services.

• Develops, promotes, and maintains standards as they relate to technical support services and devices, including manufacturing and architectural standards.

• Designs improved work systems by revising work standards, policies, and procedures.

• Directs and manages project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion.

• Manages projects with support staff by giving them a clear understanding of the departmental mission.

• Monitors project prioritization, active projects, and the development of dashboard and reporting mechanisms.

• Assumes responsibility for enterprise-wide IT projects and ensures an efficient and timely conclusion.

• Contributes to strategic plan and assists in providing short- and long-term solutions to help meet campus-wide strategic and tactical planning initiatives.

• Communicates with administration and staff regarding the efficient and timely delivery of services.

• Performs follow-up investigations on inquiries, complaints, and problems.

• Assists in the determination of critical milestones.

• Seeks ways to improve operations and oversees the preparation of productivity reports.

• Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these.

• Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Oversees IT operations and strategy for the College of Arts & Sciences

• Formulate and execute a strategic IT plan that aligns with the institution's mission, vision, and objectives.

• Champion Arts & Sciences initiatives related to infrastructure, computing, cloud, and IDE environments for faculty, researchers, and students.

• Interpret and apply University IT policies and procedures, ensuring administration, staff, and faculty are kept informed.

• Develop a long-term sustainable strategy to support academic, research, and administrative objectives.

• Oversee daily operations and lead staff to achieve departmental goals and objectives through an effective performance management system.

• Collaborate with other IT teams on university-wide projects and initiatives that align with and benefit both Arts & Sciences and University strategic goals.

• Design and evaluate technology and project plans, ensuring timely and budget-compliant completion.

• Work with leadership teams to identify technology needs, prioritize initiatives, and allocate resources effectively.

• Stay updated on the latest technologies and trends in higher education IT to provide well-informed recommendations for future advancements.

• Ensure the availability, security, and reliability of IT services and infrastructure, including disaster recovery and business continuity plans.

• Supervise the provision of technical support services to faculty, staff, and students, ensuring timely resolution of IT-related issues.

• Work with academic and administrative departments to assess technology needs, recommend appropriate solutions, and manage IT projects effectively.

• Promote a customer-oriented approach, ensuring a positive user experience and maintaining high satisfaction levels with IT services.

• Encourage professional development opportunities to enhance the technical skills and knowledge of the IT team.

• Establish clear expectations, provide ongoing feedback, and conduct performance evaluations.

• Identify cost-saving opportunities, negotiate vendor contracts, and evaluate the effectiveness of IT investments.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:                

• Bachelor’s Degree in relevant field required.

• Minimum 7 years of relevant experience.

• Experience working with faculty required.

• Experience managing academic technologies and learning spaces preferred.

• Experience managing systems that contain sensitive data (FERPA, HIPAA, PII, etc.).

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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