Business Risk and Control Group Manager

Job Purpose:

The Business Risk and Control Group Manager is responsible for management of Citi Risk and Controls (CRC) Manager Controls Assessment (MCA) systems team within the Central Controls organization transforming the design and delivery of the new MCA system. Leads and directs Product Owners and Business Analysts and interact with wide-ranging stakeholders across Central Controls and within the various risk and control areas across the enterprise. Requires an expertise in technology, operational risk management practices and methods, along with project management skills and how they interact. Generally responsible for delivery of business requirements for MCA system changes, associated user stories and epics, drafting test scripts and overseeing User Acceptance Testing (UAT), and partnering with appropriate Technology teams and the business to implement solutions for the enhanced MCA enterprise-wide process. Excellent communication skills required in order to collaborate internally, often at a senior level. Exercises control over resources and planning. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, planning, to include performance evaluation, compensation, and hiring.

Responsibilities:

• Lead a team dedicated to enable enterprise-wide MCA system enhancements aligned with MCA process and designed control framework
• Oversee MCA technology book of work and ensure prioritization criteria are defined and evolved to deliver enhancements as per agreed timeline
• Oversee the development, enhancement and oversight of the key tools in MCA system

• Running working groups with In-Business Architects and their nominees to collect user feedback and proposed system functionality improvements
• Managing User Acceptance Testing (UAT); drafting scripts, driving and tracking progress, defect triaging, coordination with testers, etc.
• Delivering User training on new and existing system functionality and the MCA Program

• Ensure procedures and governance processes are in place to create and maintain consistent and best-in-class system change protocols.
• Act as system leader with our customers both in the Front Line and Operational Risk. This includes:

• Driving resolution of user queries and concerns, re-prioritizing as necessary and ensuring timely delivery by your team and Technology partner
• Updating the system user guide and developing release notes
• Finalizing and publishing technology communications

• Engage senior management on tactical and strategic solution development. This includes:

• Participating in working groups as the systems contact point for Central Controls & MCA
• Presenting on the status of the MCA system at management committees
• Proposing in MCA tools and techniques following strategic directions set by Senior Management
• Developing techniques to make the MCA process more efficient

Qualifications:

Knowledge/Experience:

• Experience in financial services
• Management of an international operation in a complex environment with diverse, cross-functional teams operating internationally
• Relevant experience in risk identification, assessment, monitoring, and remediation will be highly desirable
• Experience in Front Line Risk, Operational Risk or Internal Audit is also beneficial
• Experience operating in a dynamic, project-based environment with variable stakeholders, shifting priorities, and tight deadlines
• Experience working in end-to-end software product development, specifically with a Risk or Controls application
• Experience working in Agile development methodologies and familiarity with Software Development Lifecycle (SDLC)

Skills:

• Strategic thinker; must be able to formulate effective solutions to complex problems
• Strong quantitative and qualitative analytical skills; must be able to generate insights from data and draw impact, conclusions, and recommendations
• Excellent organizational skills; ability to multitask, shift priorities, track multiple ongoing processes, delegate as necessary, and track to immutable deadlines
• Strong MS office knowledge including Excel, Word and PowerPoint
• Familiarity with Jira or similar Agile project management software also beneficial

Competencies:

• Effective team player; ability to both manage and contribute individually, as necessary
• Strong written and verbal communication skills; ability to create and present senior leadership-level communications
• Ability to proactively improve existing processes and desire to continually improve processes
• Ability to work within tight deadlines and shifting priorities
• Unwavering commitment to co-operative and collaborative working
• Ability to speak confidently and authoritatively on a range of subjects and influence opinion of counterparts and seniors in a highly visible, high-expectation environment
• Strong attention to detail; ability to scrutinize text and dialogue to ensure adherence to regulations and compliance

Education:

•              Bachelor’s/University degree

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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