Technical Engagement Coordinator

Key Responsibilities

• Engagement/Project Planning and Scheduling
• Assisting in the creation of project plans, establishing milestones, and developing project schedules to ensure project objectives are met within the specified timeframe
• Resource Management
• Assigning tasks to team members, coordinating, and allocating resources
• Ensuring project teams have the resources they need to be successful
• Risk Management
• Identifying, evaluating, and mitigating engagement risks
• Taking steps to minimize the impact of risks on timelines and budgets
• Communication Management
• Facilitating regular communication between engagement stakeholders, and ensuring everyone is kept informed of progress and any issues that may arise
• Status Reporting
• Preparing regular engagement status reports and providing updates on progress, risks, and issues to stakeholders
• Budget Management
• Developing engagement budgets, tracking expenses, and ensuring resources are used effectively and efficiently
• Quality Management
• Ensuring engagement deliverables meet quality standards
• Implementing quality control processes to minimize defects and ensure successful outcomes
• Stakeholder Management
• Building and maintaining relationships with engagement stakeholders, ensuring their needs are met, and addressing any issues that may arise
• Documentation Management
• Developing and maintaining engagement documentation, including project plans, schedules, and reports, to ensure that information is accurate and up to date
• Problem Solving
• Identifying and resolving engagement issues and conflicts
• Making decisions to keep efforts on track and within budget, and to ensure successful completion of projects

Preferred Skills

• Technical knowledge
• A good understanding of technology
• The ability to coordinate technical teams and ensure they are working effectively and efficiently
• Project management skills
• The ability to plan, organize, and manage projects from start to finish, ensuring that projects are delivered on time and within budget
• Communication skills
• Excellent verbal and written communication skills to effectively communicate with technical teams, project managers, and other stakeholders
• Problem-solving skills
• The ability to identify and resolve technical issues that arise during a project
• Team management skills
• The ability to lead and motivate technical teams, delegate tasks, and ensure that team members are working together effectively
• Attention to detail
• A strong attention to detail to ensure that all aspects of a project are properly managed, and that the final product meets the quality standards expected by the client
• Adaptability
• The ability to adapt to changes in technology and project requirements, and to make quick decisions in a fast-paced, dynamic environment
• Organizational skills
• Strong organizational skills to keep track of multiple projects, schedules, and deadlines, and to ensure that all necessary resources are in place to meet project goals

Qualifications

• Associate degree in a relevant field required
• 2+ years of experience in technical project management, including managing technical teams and delivering projects on time and within budget
• Knowledge of project management methodologies desired
• Such as Agile or Waterfall 
• Strong problem-solving and critical-thinking skills
• Excellent communication and interpersonal skills
• Experience with ConnectWise PSA desired