Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

Position Summary

The Product Marketing Team at IPG Mediabrands is looking for a Level 1 Technical Writer to join our User Documentation team. This position can be remote,  hybrid, or in-office and reports to the Manager of Technical Publications.This role is responsible for creating, maintaining, and editing end-user documentation for our primary product. This position requires a solid grasp of complex software and how it is used.

The technical writer should be comfortable incorporating technical and procedural feedback from project teams while maintaining the structural, formatting, and style requirements determined by the department manager. 

The role will, at times, require that documentation be created and published in compressed time frames. The successful candidate will be able to maintain the same level of quality during these situations. 

Writers should be able to accommodate different methods of information delivery while maintaining quality standards, as project teams often act independently of each other and use different procedures. 

Responsibilities

The Technical Writer I’s primary responsibilities include:

• Taking overall responsibility for the creation and maintenance of several user guides. 
• Reviewing and editing user guides written by other writers for grammar, style, and factual accuracy.
• Working closely with Product Managers and Subject Matter Experts for numerous product teams to ensure new features or enhancements are accurately and fully documented and ready for publication on the release date.
• Requesting and pursuing input from product teams regarding product and feature business benefits and ensure that these are described in detail in the user guide to entice user adoption.
• Coordinating with other members of the Product Marketing team to ensure timely release of User Guides and maintain a consistent message to clients and agencies.
• Assisting product marketers by providing detailed insight as needed for marketing collateral.
• Working with the product education team to assist in knowledge transfer needed to create videos to onboard and train end-users.
• Shortening long procedures by identifying and grouping steps into sub-processes to enhance comprehension.
• Taking initiative and self-prioritizing to ensure you understand all upcoming and active product enhancements and meet deadlines with only minimal supervision.

Required Skills & Experience

• A bachelor’s degree in technical writing, English, or a related field.
• A minimum of 3-5 years working in a software environment writing, creating, editing, and structuring documentation primarily for an end-user audience.
• Knowledge of XML/DITA style documentation structure and formatting and related products.
• Knowledge of the internet advertising environment, including how audiences are formed, the different methods of ad delivery, and an understanding of reporting analytics. 
• The ability to create clear, concise, and simple documentation so the end user can perform every process and all the different possibilities based on selections. 
• The ability to conform to a style and standards guide, and also to provide suggestions to enhance the guide.
• A comfort level collaborating with employees of all types, including:
  • Project Managers – To be aware of upcoming work before any writing is required.
  • Subject Matter Experts – To request reviews and feedback.
  • Technical Persons (software engineers, DBAs, IT experts)– To fully understand detailed technical aspect as necessary and explain them in easy-to-understand terminology. 

Desired Skills & Experience

• A familiarity with advanced HTML, API, CSS, and Database Structure. 
• A working knowledge of the following:
  • The Paligo Content Management System
  • The Confluence Content Management System
  • The Asana Work Management application
  • The Appcues In-Application Announcement application

DO NOT OVERWRITE BELOW

We See You 

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. 

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.  

We See You at IPG Mediabrands.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.  

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.