Customer Service Representative

About Finishworks

At Finishworks, we’re committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.

Position Summary

We are seeking a professional and detail-oriented Customer Service Representative to join our team. In this non-exempt role, you'll be the first point of contact for customers—handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You’ll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.

Key Responsibilities

• Provide responsive and professional support via phone, email, and in person
• Process customer orders, credits, and debits accurately and efficiently
• Set up and maintain customer accounts and records
• Coordinate logistics and ensure timely and complete order fulfillment
• Handle Return Material Authorizations (RMAs) and product-related complaints
• Manage workflows in HubSpot (CRM) for service issues, returns, and product requests
• Support sales teams in multiple states with pricing and account needs
• Communicate effectively with Spanish-speaking customers
• Process mobile bank deposits and manage office supplies and equipment
• Collaborate with internal teams via Microsoft Teams and email

Qualifications

• Previous experience in customer service or order management role preferred
• Strong communication and organizational skills
• Bilingual (Spanish/English) strongly preferred
• Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus)
• Ability to work independently and as part of a team
• High attention to detail and a customer-first mindset

What We Offer

• Competitive compensation
• Comprehensive benefits package (medical, dental, vision, 401k, etc.)
• Supportive team environment
• Opportunity for hybrid work schedule