Service Coordinator

Overview

THE ROLE

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.

The Position: Provide administrative service and support to parts and service functions for multiple service centers. This individual will act as a liaison between multiple departments to provide a wide range of support in the areas of Accounts Receivable, Accounts Payable, Customer Service, Payroll, Procurement, and Credit Department.

Responsibilities

WHAT YOU’LL DO

• Oversee and process accounts payable transactions using IntelliChief for multiple assigned locations, ensuring precision, compliance with corporate policies, and adherence to strict deadlines
• Develop and maintain highly organized digital and physical filing systems, implementing best practices for document retention and audit readiness
• Create, validate, and process high-volume work order invoices in JD Edwards (JDE), optimizing workflows to enhance efficiency and accuracy
• Manage the submission of finalized work order invoices through FleetPerform – My Aurora Plus, ensuring seamless integration with financial systems and vendor requirements
• Serve as a primary liaison with credit departments, proactively resolving discrepancies, negotiating terms, and fostering strong interdepartmental relationships to streamline operations
• Execute precise General Ledger entries, reconciling accounts and providing detailed financial reporting to support month-end and year-end closings
• Administer customer refunds with a focus on accuracy, compliance, and exceptional customer service, maintaining detailed records for audit purposes
• Facilitate professional and timely communication via email, phone, and virtual platforms with customers, vendors, and cross-functional teams, ensuring clarity and resolution of inquiries
• Accurately enter and post daily technician time in JDE, leveraging advanced system knowledge to ensure precise payroll and billing data, while identifying opportunities for process improvements
• Analyze and recommend enhancements to accounts payable processes, leveraging data insights and industry best practices to drive operational excellence
• Collaborate with finance leadership to support budgeting, forecasting, and financial audits, providing actionable insights and detailed documentation
• Perform additional high-level duties as assigned, contributing to strategic department goals and cross-functional initiatives
• Other duties as assigned.

Qualifications

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

• Education: A High School Diploma or equivalent required.
• Experience: 1+ years of relevant work experience.
• Skills: Highly effective time organizational skills to manage multiple tasks and adjust to the needs and requests for assistance for all departments.
• Highly effective reception and telephone communication skills.
• Proficient in Microsoft Office products, including advanced data functions in Excel.
• Effective data entry skills that provide accurate and timely information.
• Strong organizational skills and attention to detail.
• Ability to use office equipment effectively and efficiently.
• Strong customer service orientation and ability to maintain a professional, friendly demeanor.
• Solid ability in identifying and resolving problems in a timely, effective manner.
• Strong verbal, written and interpersonal skills.
• Travel: None

PHYSICAL/MENTAL REQUIREMENTS:

• Office and service center environment.
• Keyboarding, lifting, standing, bending, walking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT GREAT DANE

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

WHY WORK FOR US?

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.

Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, grow, succeed and be engaged in a collaborative environment.

BENEFITS OVERVIEW

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

Great Dane is an Equal Opportunity Employer