Full-Time

Senior Director of Customer Success

Confirmed live in the last 24 hours

CertifID

CertifID

51-200 employees

Prevents wire fraud in real estate transactions

Fintech
Real Estate

Mid, Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 4+ years of experience at the Director level in customer success, with a strong track record of building, coaching, and leading high-performing teams focused on growth and development. Preferably in a SaaS or software company
  • Demonstrated ability to set high standards, define clear goals, and deliver impactful results aligned with company objectives
  • Deep understanding of Customer Success metrics (e.g., NPS, CSAT) and a passion for putting customers first
  • Skilled in utilizing CRM platforms to drive customer health scoring, journey mapping, and data analytics
  • Exceptional communication and collaboration skills to work effectively across cross-functional teams e.g. Sales, Product, and Account Management teams
  • Critical thinker with the ability to identify challenges, propose solutions, and take decisive action
  • Adaptable, innovative, and intrinsically motivated to drive results in a fast-paced environment
  • Gracefully manage multiple, concurrent projects and are able to effectively balance time between critical short-term issues and longer term strategic goals
  • Foster a culture of collaboration and continuous learning within the team to ensure they can adapt to evolving customer needs
  • Open to feedback, eager to learn, and adaptable, with a strong willingness to grow and improve in both individual and team capacities
Responsibilities
  • Develop and implement standardized engagement models across all customer segments, ensuring clarity for both customers and internal teams regarding deliverables
  • Establish clear objectives and performance expectations for the Customer Success team. Foster a culture of accountability, high performance, and continuous learning
  • Create, implement, and refine best practices, playbooks, and processes to ensure consistency and scalability as our offerings expand. Continuously identify areas for improvement to enhance efficiency and effectiveness
  • Develop and implement strategies to maximize product adoption, identify opportunities for growth, and ensure customers consistently achieve their desired outcomes
  • Strengthen the partnership between the Customer Success team and the newly established Account Management team to drive synergies and optimize client outcomes

CertifID focuses on preventing wire fraud in real estate transactions. It provides a digital platform that validates the identities of all parties involved in property deals, ensuring the secure transfer of funds. This service is particularly aimed at title companies, escrow officers, real estate agents, and their clients, helping to reduce the risk of fraud and streamline operations. CertifID differentiates itself by offering a user-friendly platform that integrates easily into existing workflows, allowing real estate professionals to feel confident in the safety of their transactions. The company's goal is to enhance security in real estate transactions, providing peace of mind to its clients through effective fraud prevention services.

Company Stage

Series B

Total Funding

$32.6M

Headquarters

Grand Rapids, Michigan

Founded

2017

Growth & Insights
Headcount

6 month growth

22%

1 year growth

44%

2 year growth

101%
Simplify Jobs

Simplify's Take

What believers are saying

  • CertifID secured $20M in Series B funding to expand fraud prevention products.
  • Partnership with Old Republic Title enhances CertifID's position in mortgage payoff fraud prevention.
  • Increased digital closing solutions adoption boosts demand for CertifID's secure wire transfer services.

What critics are saying

  • Sophisticated phishing attacks could bypass CertifID's existing security measures.
  • Deepfake technology may compromise CertifID's identity verification processes.
  • Insider threats in real estate firms could facilitate fraudulent transactions despite CertifID's measures.

What makes CertifID unique

  • CertifID offers up to $1M insurance coverage on every wire it protects.
  • The company uses advanced digital device verification and multi-factor authentication technologies.
  • CertifID partners with federal law enforcement for fraud recovery, doubling industry recovery rates.

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